We are looking for an experienced and dependable Front Desk Agent to join our team for the evening shift. This role requires strong communication skills, attention to detail, and the ability to handle guest needs efficiently and professionally.
Key Responsibilities:
- Welcome guests and manage check-in and check-out procedures
- Handle incoming phone calls, emails, and extranet messages in a timely and professional manner
- Communicate effectively with the Manager and next shift regarding operations, guest concerns, and updates
- Address guest requests and resolve issues with a calm, solution-oriented approach
- Record and report incidents, guest concerns, and maintenance issues accurately
- Coordinate with housekeeping and maintenance as needed
- Provide requested amenities such as towels, soap, and other essentials
- Maintain a clean and organized front desk area
Requirements:
- Prior front desk or hospitality experience required
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Responsible, dependable, and professional demeanor
- Strong problem-solving skills and attention to detail
- Availability for 3 PM - 11 PM/11 PM - 7AM shift, including weekends and holidays
We are seeking someone who is courteous, efficient, and committed to delivering a positive guest experience while maintaining professionalism at all times.
Pay: From $17.00 per hour
Work Location: In person
