Our Philosophy: Work is the Cornerstone of Life
At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.
The DC Manager for our Donation Centers is responsible for managing the operation of Donation Centers throughout North Florida and for assuring the satisfaction and safety of Goodwill donors.
Job Duties
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Responsible for managing the day to day operation of all Donation Centers (DC's), including but not limited to:
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Providing guidance to DC staff, including the collection and sorting of donated goods as well as the handling of donor interactions.
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Providing specific instructions to Customer Service Representatives during day-to-day operations.
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Assuring all DCs are properly opened and closed on a daily basis, and that employees have proper, safe access (with assigned keys) to their respective DC.
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Completing all administrative duties in an accurate and timely manner - including the hiring, training and termination of staff, managing employee performance, pay actions, ordering of supplies and uniforms, paying bills, etc.
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Maintaining records of donor counts and properly reporting information on a weekly basis.
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Working with the VP, Customer Service to address issues pertaining to technology systems and equipment and transportation needs related to the movement of donated goods.
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Other duties as assigned
Minimum Qualifications
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High School or GED preferred.
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3-4 years business experience, with a focus on retail and/or face-to-face customer service
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1-2 years management experience preferred
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Strong leadership and organizational skills
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Must be sensitive to the public community supported by each respective donation center
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Must have excellent communication skills, both verbal and written
Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.
Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by a representative from human resources for the next steps in the selection process. This position is subject to close at any time.
