Title: Customer Service Representative
Location: Milwaukee, WI
Shift: Fully Onsite, 8:00am–4:30pm Monday–Friday
Job Summary: We are seeking a motivated and customer-focused Customer Service Representative who thrives in a fast-paced manufacturing environment and is committed to delivering exceptional service. This role serves as a key point of contact for customers by supporting order management, quotations, shipment coordination, troubleshooting, and account support while maintaining strong communication across departments. The ideal candidate is detail-oriented, solution-driven, and capable of building strong customer relationships through professionalism and responsiveness.
Key Responsibilities:
· Build and maintain positive customer relationships through effective communication and follow-through.
· Enter and process customer orders, shipment invoices, and related documentation accurately within the ERP system.
· Assist customers with basic product troubleshooting and technical support inquiries.
· Develop new customer accounts and coordinate credit reference documentation as needed.
· Issue RMAs (Return Material Authorizations) and process customer return requests.
· Monitor and maintain daily, weekly, and monthly sales and customer service reports.
· Follow up on past-due customer accounts and assist in resolving payment discrepancies in coordination with accounting.
· Create purchase orders and route for approval in accordance with company procedures.
· Maintain accurate customer records, databases, and ERP system information.
· Collaborate with internal departments including operations, production, purchasing, and shipping to ensure customer satisfaction and on-time delivery.
· Support additional operational or production-related activities as assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Education & Qualifications:
· Minimum of 2 years of customer service, inside sales, or order management experience, preferably within a manufacturing, electronics, or technical environment.
· Strong verbal and written communication skills with the ability to professionally interact with customers and internal teams.
· Excellent organizational skills and attention to detail.
· Ability to prioritize tasks, solve problems, and manage multiple responsibilities in a fast-paced environment.
· Proficiency with computers and Microsoft Office applications; ERP system experience preferred.
· Associate degree in a technical or business-related field is preferred but not required.
· Strong customer-first mindset with a proactive and team-oriented attitude.
Competencies:
· Customer Focus
· Communication Skills
· Problem Solving
· Accountability
· Teamwork & Collaboration
· Time Management
· Adaptability
· Attention to Detail
Equal Opportunity Employer: We are proud to foster an inclusive and diverse workplace culture. We are an equal opportunity employer and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable federal, state, or local law. We value diversity and believe that a diverse and inclusive workforce is essential to drive innovation, foster creativity, and achieve success. We welcome and encourage applications from individuals of all backgrounds and are dedicated to ensuring a fair and equitable recruitment and employment process for everyone.
Pay: $52,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now or in the future require work visa sponsorship?
Education:
Experience:
- customer service, inside sales, or order management : 2 years (Preferred)
- manufacturing environment: 2 years (Preferred)
Ability to Commute:
- Milwaukee, WI 53219 (Required)
Work Location: In person
