Toyota World of Clinton is seeking a self-motivated individual to join our team as an Automotive Warranty Administrator, where you'll be the vital link ensuring smooth processing and management of vehicle warranty claims. This energetic role offers the opportunity to streamline warranty procedures, support our service department, and enhance customer satisfaction through meticulous administration. Your proactive approach will help us uphold our commitment to quality service and operational excellence in the automotive industry.
Duties
- Manage and process all warranty claims efficiently, ensuring accuracy and timeliness in submission.
- Resubmit all rejected claims promptly or receives authorization to write them off
- Follow up on payment of outstanding claims
- Review repair orders and service documentation to verify warranty eligibility and compliance with manufacturer policies.
- Communicate effectively with technicians, service advisors, and manufacturers to resolve claim discrepancies or issues.
- Maintain detailed records of warranty transactions, claim statuses, and related correspondence for audit purposes.
- Assist customers with warranty inquiries, providing clear explanations and guidance on coverage details.
- Collaborate with the parts department to ensure proper documentation for warranty parts and reimbursements.
- Stay updated on manufacturer warranty policies, procedures, and product updates to ensure compliance.
Skills
- CDK DMS system experience a plus
- Microsoft Word and Excel knowledge required
- Strong organizational skills with keen attention to detail to accurately handle multiple claims simultaneously.
- Excellent communication abilities for liaising with technicians, manufacturers, and customers confidently.
- Proficiency in automotive software systems used for warranty processing and record keeping.
- Ability to interpret repair orders, technical documents, and warranty policies clearly.
- Problem-solving mindset with a proactive approach to resolving claim issues efficiently.
- Knowledge of automotive repair procedures, parts identification, and manufacturer warranty guidelines is preferred.
- Ability to work independently while collaborating effectively within a team environment.
Benefits offered
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k
- Paid Vacation and Sick Time
- Paid Training
- Employee Discount
This role is ideal for motivated individuals eager to contribute to a fast-paced automotive service setting while developing their expertise in warranty administration. We value energetic professionals who thrive on accuracy, communication, and continuous improvement—helping us deliver exceptional service every day!
Application Question(s):
- Do you have warranty administrator experience?
- Do you have automotive dealership experience?
Work Location: In person
