ROLE DESCRIPTION
The Stephanie Owens Office is a fast-paced, high-performing State Farm agency dedicated to delivering exceptional customer service to our community. We are currently seeking a dynamic Front Desk Receptionist (Bilingual English/Spanish) to join our team in Rosedale, MD.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive, productive workplace. If you thrive in a busy environment with lots of calls and walk-ins, enjoy helping people, and communicate with confidence in both English and Spanish, we invite you to apply and become a valued member of our team.
SCHEDULE
- Full-time
- Monday–Friday: 8:45AM–5:15 PM
RESPONSIBILITIES
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Handle front-desk traffic by managing appointment scheduling and maintaining clear office communication.
- Assist with incoming inquiries and help ensure customer information and records are accurate and up to date.
- Engage with prospective and existing customers in English and Spanish to identify needs and connect them with the right insurance options.
- Provide excellent customer service, including answering questions, setting expectations, and following up on customer needs.
- Support the team with administrative tasks and special projects as needed.
- Maintain professionalism and energy during peak times—busy office, frequent walk-ins, and multiple calls.
QUALIFICATIONS (REQUIREMENTS)
Must be fully bilingual:
- Fluent in English and Spanish (spoken and written).
- Previous experience in a receptionist, front desk, or customer service role preferred.
Strong communication and interpersonal skills with a friendly, confident approach.
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Exceptional organization, attention to detail, and ability to multitask in a fast-paced environment.
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Comfortable interacting with customers and participating in sales-support conversations as needed.
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- Basic computer skills, including Microsoft Office and CRM systems (or willingness to learn quickly).
Reliable, punctual, and able to work with urgency and professionalism.
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WHY JOIN US
At Stephanie Owens Office, you’ll work with a supportive team, build meaningful customer relationships, and grow your skills in the insurance industry while helping keep our front office running smoothly every day.
