Sales and Marketing Coordinator
The Sales and Marketing Coordinator is a highly organized and detail-driven individual that supports our growing revenue and marketing initiatives. This role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys balancing administrative precision with marketing creativity.
Responsibilities:
Lead & Sales Administration
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Monitor inbound leads (email, phone, CVENT, VisitLex)
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Enter and manage leads in Tripleseat CRM
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Assign leads to appropriate Sales Managers
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Track contract status and confirm receipt of deposits
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Maintain organized contract and booking records
Group Block & Financial Support
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Audit group reservations for accuracy
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Monitor group pickup and identify attrition risks
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Process rooming lists
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Communicate group arrivals with Front Office
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Coordinate block extensions or reductions
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Track outstanding deposits and balances
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Assist with invoice generation and billing coordination
Marketing & Sponsorship Coordination
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Evaluate incoming marketing, sponsorship, influencer, and partnership requests
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Assess alignment, revenue potential, and trade value
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Present qualified opportunities to Director of Sales
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Maintain marketing inquiry and sponsorship trackers
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Track trade usage (rooms & F&B) against budget
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Compile post-event recaps and exposure summaries
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Maintain annual sponsorship calendar
Email & Digital Marketing
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Build and deploy email marketing campaigns
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Maintain and organize email database
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Monitor open rates, click-through rates, and booking conversions
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Maintain digital asset library (photos, one-sheets, promotional materials)
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Audit website promotions and descriptions
Website Maintenance
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Maintain website content including room descriptions, packages, seasonal promotions, and outlet informations
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Update photography as needed
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Coordinate with third-party web vendor for larger updates
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Test booking links and promotional codes
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Conduct quarterly website audits
Qualifications:
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1-3 years of experience in hospitality, sales, marketing, or administrative support
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Strong organizational and time management skills
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Experience with CRM systems (Tipleseat preferred)
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Proficiency in Microsoft Office (Excel, Word, Outlook)
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Comprehending the group sales process
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Experience with email marketing platforms preferred
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Analytically approaches problem solving
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Able to analyze financial statements and market data
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Desires to participate as part of a team
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Demonstrates self-confidence, energy and enthusiasm
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Presents ideas and information in a concise, well-organized way
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Effective listening skills
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Manages group or interpersonal conflict situation effectively
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Manages time well, correctly prioritizing tasks
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Strong communication skills
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Detail-oriented with strong follow-through
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Must pass a background check
