Position Summary:
The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a safe, therapeutic milieu, assisting clients with activities of daily living (ADLs), and ensuring the facility’s daily schedule is followed. As a key member of the direct-care team, the RSS monitors resident behavior, implements de-escalation techniques when necessary, and provides essential documentation to the clinical team.
Essential Duties and Responsibilities
1. Client Supervision and Safety
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Provide continuous 24/7 supervision of residents to ensure a safe and supportive environment.
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Conduct regular, documented safety checks and "rounds" according to facility protocol.
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Monitor resident interactions and intervene using approved non-violent crisis intervention (NCI) or de-escalation techniques to manage behavioral disruptions.
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Assistresidents with Activities of Daily Living (ADLs), including hygiene, room cleanliness, and physical health needs.
2. Milieu Management
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Facilitate the daily facility schedule, ensuring residents attend meals, clinical groups, and appointments on time.
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Lead non-clinical psychoeducational activities and community meetings as assigned.
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Model healthy social boundaries and professional behavior for residents at all times.
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Coordinate and supervise recreational activities and outings to promote social engagement.
3. Documentation and Communication
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Maintainaccurate, real-time documentation of resident behavior, significant incidents, and shift logs in the Electronic Medical Record (EMR) system.
