We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 5 years of experience in operations management or a related field.
Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager)
Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets
Helping to fuel sales growth through fostering strong customer relationships with dealers and OPENLANE sales team to ensure opportunities are fully realized
Assist in hiring of inspectors, both contractors and full-time employees, within assigned regions
Collaborate with Marketplace and Commercial Sales Team leadership to ensure regional success; included but not limited to inspection needs, growth forecasting, scheduling, etc
Work closely with OPENLANE scheduling team to ensure all assignments are completed on time and inspection resources are used efficiently
Training inspectors as needed on all OPENLANE applications, inspection process and job functionality
Complete VOC and eNPS customer feedback calls as necessary
Utilize data to identify inspector trends, understand capacity, improve quality, and increase consistency, along with other metrics as needed
Available to assist as a POC for contractors and inspector needs in regard to; compensation, task assignment, process updates, app questions, etc
Communicate with all departments regarding inspection feedback and/or questions regarding inspections
Work closely with leadership in sales, product, quality, and arbitrations to ensure regional success
Participate in the creation, validation, and review of training programs
Work in the field side by side with Regional Operations Managers and inspectors ensuring all quality standards are met or exceeded and training new inspectors
Use multiple communication tools within the OPENLANE organization
Serve as a reserve inspector for new markets and inspection capacity gaps within region
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
