Customer Service Representative / Office Assistant Position Summary
Hobart Discount Motors is seeking a dependable, customer-focused individual to join our team. The ideal candidate will provide excellent customer service while handling office duties, collections, vehicle sales paperwork, data entry, and U-Haul rental transactions.
Customer service is our top priority. Candidates must be professional, friendly, organized, and able to multitask in a fast-paced environment.
Responsibilities
- Greet customers with a smile and provide excellent customer service.
- Answer and manage multiple phone lines.
- Handle customer questions, concerns, and complaints professionally.
- Process customer payments and maintain accurate records.
- Write up vehicle sales and complete dealership paperwork.
- Schedule and complete U-Haul reservations and rentals.
- Perform data entry and maintain customer information.
- Conduct collections and skip tracing activities.
- Assist with repossession assignments when needed.
- Schedule appointments and meetings.
- Respond to emails, text messages, and customer correspondence.
- Take notes and assist management with daily administrative tasks.
- Maintain a clean and organized office environment.
- Assist with daily cleaning duties, including sweeping, mopping, restroom cleaning, and washing dishes in the lunchroom.
Qualifications
- High school diploma or equivalent preferred.
- Customer service experience preferred.
- Collections or skip tracing experience is a plus.
- Automotive dealership experience is a plus.
- U-Haul experience is a plus but no recommended.
- Bilingual (English/Spanish) is not required but highly preferred.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks simultaneously.
- Strong computer and data entry skills.
- Professional appearance and attitude.
- Dependable and punctual.
Skills Required
- Customer Service
- Data Entry
- Phone Communication
- Problem Solving
- Time Management
- Organization
- Multitasking
- Basic Computer Knowledge
- Professional Communication
Work Expectations
- Arrive at least 15 minutes before your scheduled shift.
- Maintain a positive attitude and professional demeanor.
- Work well independently and as part of a team.
- Follow company procedures and management instructions.
- Maintain confidentiality of customer information.
At Hobart Discount Motors, we value teamwork, professionalism, and exceptional customer service. We are looking for individuals who are motivated, dependable, and committed to helping our customers have the best possible experience.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
