The Veteran Service Officer (VSO) & Membership Coordinator serves as a dual-role professional dedicated to supporting veterans and strengthening the mission of the VFW National Home. This position directly assists veterans and their families by helping them access earned VA benefits, while also leading membership recruitment and retention efforts for the Veterans of Foreign Wars (VFW) and VFW Auxiliary.
The successful candidate will complete VFW accreditation training to become an accredited Veteran Service Officer and will represent both the VFW National Home and the VFW in the community through outreach, education, and relationship-building. This position requires regular travel, flexible scheduling, and occasional evening and weekend work to accommodate veterans’ needs and community events.
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Complete all required VFW accreditation training and maintain accreditation in accordance with VFW National Veterans Service policies.
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Assist veterans, service members, dependents, and survivors in understanding and applying for federal, state, and local veterans’ benefits.
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Prepare, review, and submit VA claims and supporting documentation.
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Maintain confidential client records and case documentation in accordance with applicable laws and organizational policies.
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Advocate on behalf of veterans throughout the claims and appeals process.
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Conduct outreach to identify veterans who may be eligible for benefits and services.
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Educate veterans and community organizations about available benefits and VFW resources.
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Build collaborative relationships with VA facilities, county veteran service offices, community agencies, and nonprofit organizations.
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Ability and willingness to successfully complete VFW accreditation training and maintain accreditation.
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Strong interpersonal, communication, and organizational skills.
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Excellent public speaking and presentation abilities.
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Ability to establish rapport with veterans and their families while maintaining professionalism and confidentiality.
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Valid driver’s license with an acceptable driving record.
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Ability to travel, including overnight travel as needed.
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Proficiency with Microsoft Office and standard office technology.
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Prior experience working with veterans, military families, or veteran service organizations.
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Knowledge of VA benefits, military culture, or veterans’ programs.
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Experience in membership development, recruiting, fundraising, or community outreach.
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Experience presenting to groups or leading community engagement initiatives.
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Ability to travel by automobile and other means of transportation.
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Ability to lift and carry materials weighing up to 25 pounds.
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Ability to stand, walk, and participate in community events for extended periods.
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Ability to operate standard office equipment.
This position operates in a combination of office, community, and travel settings. Some travel may be required throughout the service area, with occasional overnight travel.
Because veterans often need assistance outside traditional business hours, this position requires a flexible schedule that may include evenings and weekends to accommodate appointments, outreach events, community meetings, and veteran needs.
