JOB LOCATION: Columbus, OH
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Lead business analysis for SNAP, Child Care, and Medicaid eligibility systems, ensuring compliance with program and federal guidelines
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Coordinate cross-functional projects with state agencies (JFS, ODM, DCY) and external vendors involving OB Systems
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Manage system integration, interface development, data conversion, and reporting for seamless connectivity with partner systems
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Review and approve OB system design documents for compliance and quality standards
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Collaborate with Project Managers to ensure clear communication, risk mitigation, and on-time delivery
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Recommend and support enhancements to the Ohio Benefits Self-Service Portal (SSP) and related systems
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Drive BI initiatives using Cognos and Tableau to deliver executive-level insights
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Plan and analyze integration of IVR, EDMS, and BOTs with Ohio Benefits for better usability and efficiency
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Oversee JIRA access and workflow management to ensure process consistency
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Coordinate with change management for timely training and communication
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Conduct requirements gathering and workflow creation
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Support development and tracking of business, functional, and user requirements
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Define and manage report specifications and traceability
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Apply QoS principles for scalability, security, and usability
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Exhibit strong project management in scope, planning, and communication
