Department: Front of House (FOH) Reports To: Floor Manager > GM
Location: Kuza Scottsdale Pay: $12.15/hour + Tips
Job Summary
Servers at Kuza embody precision, grace, and genuine hospitality. This role requires deep menu knowledge, cultural understanding, and the ability to create a warm yet refined guest experience. Servers guide guests through the dining journey, offering insight into Japanese-inspired cuisine, craft cocktails, and unique ingredients while ensuring every interaction feels personal and elevated.
Key Responsibilities
- Deliver hospitable service that reflects Kuza’s hospitality standards.
- Guide guests through the food and beverage menus with confidence and cultural awareness.
- Anticipate guest needs, ensuring a seamless and memorable dining experience.
- Take accurate orders and communicate clearly with all teams.
- Present dishes and beverages with poise and understanding of key ingredients and preparation methods.
- Maintain an in-depth understanding of all menu items, allergens, and modifications.
- Handle guest concerns professionally and involve a manager when necessary.
- Complete all side work & opening/closing duties with consistency and care.
- Collaborate with teammates to maintain flow, efficiency, and cleanliness throughout service.
- Represent Kuza with pride and uphold its standards of excellence.
Skills & Qualifications
- Minimum 2 years of serving experience in upscale or fine-dining settings.
- Strong knowledge of Japanese or Asian-inspired cuisine, sake, wine, and cocktails preferred.
- Excellent communication, timing, and multitasking skills.
- Professional, calm, and detail-oriented demeanor.
- Current Arizona Food Handler’s Card and Liquor License required.
Must be able to stand for long periods and lift up to 50 lbs.
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Work Environment & Expectations
- Maintain a polished, professional appearance in alignment with Kuza’s uniform and grooming standards.
- Arrive prepared and on time for every shift.
- Work evenings, weekends, and holidays as needed.
Be adaptable and solution-oriented in a fast-paced environment.
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Consistently strive to elevate the guest experience through authenticity, attentiveness, and precision.
