We have immediate need for a experienced Home Delivery Coordinator to work in a furniture home delivery warehouse office in Albuquerque, LA. We are a leading national company providing home delivery and logistics solutions for world class retailers such as Mor Furniture for Less, RH, La-Z-Boy, Ashley HomeStore, Costco Logistics and others.
This energetic person will perform a variety of tasks including: coordinating load outs, dispatching and communicating with contract furniture delivery drivers, processing delivery paperwork, working on computer billing files, and helping solve delivery customer problems. Local delivery routing experience and in-depth knowledge of NM area geography and traffic patterns is a big plus. Basic computer skills, people skills, a professional appearance, and a strong work ethic are all required.
The most qualified candidates will have several years experience in a home delivery or transportation operation office. Must be people oriented and able to communicate well by phone with drivers and customers.
Schedule is Tuesday - Saturday mornings to afternoons. The schedule will be somewhat variable based upon volume of business.
Responsibilities.
- Manage phone calls to/from drivers, customers and clients then record/relay significant information.
- Address delivery problems and requests by transmitting information and/or formulating and implementing solutions
- Prioritize calls according to urgency and importance
- Use phone or computer to review and record information.
- Monitor the route and status of field units to coordinate efficient delivery performance.
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
Skills
- Proven experience as dispatcher or relevant position
- Tech-savvy with working knowledge of MS 365 applications
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- Reliable attendance and ability to work weekends
HomeDeliveryLink is an EOE and ADA compliant corporation.
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please describe any relevant logistics based employment experience.
- Do you have any experience with home delivery of furniture and/or appliances?
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Preferred)
- Box truck: 1 year (Preferred)
- Contractor management: 1 year (Preferred)
- Last Mile Logistics: 1 year (Required)
- Logistics: 2 years (Required)
Work Location: In person
