We are seeking a Certified Spanish Speaking Front Desk Medical Assistant (SS FD/MA) to join our team at Integrated Pain Management (IPM) in Gurnee, IL. This role is critical in ensuring efficient patient reception, administrative support, and clinical assistance. The SS FD/MA will act as a liaison between patients and providers, contributing to a seamless healthcare experience.
Experience Required:
- MUST have a minimum of at least 6 months to 1 year in a similar role.
- MUST have a certification for Medical Assistant. Uncertified candidates with experience are encouraged to apply but must have the required 3 months in a similar position and be able to obtain the MA certificate within the probationary period.
- MUST speak Spanish.
Hours of operations:
This is a Full-time position with the following hours:
Monday – Friday 8:00 am – 4:00 pm
Patient Reception:
- Efficiently manage patient check-in and check-out processes.
- Accurately verify patient information and insurance details.
- Schedule and manage patient appointments.
- Address billing inquiries and process payments.
- Follow directions of NP and MA Manager Manager.
Clinical Support
- Prepare the examination room and main cleanliness.
- Accurately take and record vital signs.
- Assist providers with medical procedures.
- Perform basic diagnostic tests as needed.
Patient Care and Education
- Provide high-quality patient education regarding procedures and care.
- Communicate effectively and empathically with patients.
Documentation and Records Management
- Maintain accurate documentation in electronic health records (EHR)
- Prepare and organize patient records and charts.
- Complete forms related to worker’s compensation and personal injury cases.
Care Coordination
- Coordinate patient care with other healthcare providers.
- Follow up on referrals and external medical records.
- Contribute to case management and care planning.
Specialized Tasks
- Assist with occupational health assessments and documentation.
- Assisting with DOT testing.
Communication and Coordination
- Facilitate effective communication between staff and providers.
- Act as a liaison to ensure smooth clinic operations.
Training and Development
- Participate in ongoing training sessions.
- Assist in training new FD/MA staff.
Quality Assurance and Improvement
- Engage in quality improvement initiatives.
- Provide feedback to improve office procedures.
Key Competencies:
- Attention to detail and organizational skills
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong interpersonal and teamwork abilities
Benefits and Perks: If full time hours are met.
- AFLAC insurance: Available after 90 days of employment.
- Health, Vision and Dental after 90 days of employment, Employer will pay 50%
- 5 paid sick days per year after 30 days, 2 weeks paid vacation after 90 days of employment.
- 401K after 1 year of employment
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Medical assistance: 1 year (Required)
Language:
License/Certification:
- CCMA Certification (Required)
Ability to Commute:
- Gurnee, IL 60031 (Required)
Work Location: In person
