Supervisor: General Manager
Purpose of Position: Shuttle Driver/ Housemaen are responsible for greeting our guests, and providing outstanding guest service during their stay. Providing attentive courteous and safe service to all guests while driving them to locations within the approved shuttle radius. Helping the housekeeping depatment keep the rooms clean and clean all common areas of the hotel
Essential Functions:
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Maintains a high level of professional appearance and demeanor.
- Maintain the highest level of confidentiality in all areas.
- Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
- Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
- Demonstrate good communication skills and convey information and ideas.
- Licensed to operate a motorized vehicle with a clean driving record. Safely operates the shuttle within state and federal guidelines at all times.
- Maintains the cleanliness of the shuttle, creating an environment of welcome to all guests.
- Maintains shuttle records as required.
- Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
- Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
- Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
- Responsible for key control and security of shuttle.
- Assist in training of new staff.
- Participates in and supports a positive, enjoyable work environment.
- Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Performs other duties as assigned.
