Position Summary:
The Mobile Service Travel Team Manager acts as both a commercial leader and an operational manager. This role involves driving revenue through on-site service sales while managing a team of mobile service technicians who travel to high-priority customer sites. This hybrid role requires technical knowledge of hydraulic systems and a strong, proactive approach to client relationship management.
Key Responsibilities:
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Sales and Business Development
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Grow Revenue: Actively prospect, develop and secure new customers while managing existing accounts within a national territory.
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Generate proposals: Create and present technical proposals, quotes and contracts for hydraulic services, including repairs, installations and system troubleshooting.
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Customer Relationship Management: Build long-term partnerships on-site providing updates, resolving concerns, and ensuring high customer satisfaction throughout the project lifecycle.
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Team Leadership & Coordination
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Scheduling: Manage and schedule mobile service technicians for short and long term, travel-based assignments based on skill set, location and availability.
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Performance: Oversee technician performance, training, and compliance with safety and quality standards.
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Logistics: Engaged in travel, lodging, service vehicles, equipment inventory and specialized tools required for field deployments.
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Project Monitoring: Monitor job progress, troubleshoot on-site issues and ensure timely completion of work.
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Strategic Support
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Budgeting: Manage the annual sales and service operations budget.
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Reporting: Provide regular reports on sales activity, including calls, lost orders, lost business and service metrics.
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Technical Support: Offer technical guidance to field technicians and clients and collaborate with internal engineering teams.
Benefits:
Our comprehensive benefits package includes:
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401(k) with company match and immediate vesting
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Health Insurance
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Dental Insurance
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Short & Long Term Disability Insurance company paid
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Life Insurance company paid
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Critical Illness Insurance company paid
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Accident Insurance company paid
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Vision Insurance
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Employee Discount Program
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Casual Work Environment
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8 Company Paid Holidays with 3 floating days
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Vacation Accrual (within your first year)
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Great opportunity for future advancement
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Required Qualifications & Skills
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Experience: 5+ years of experience in hydraulic system or hose service or related field.
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Leadership: 2+ years in supervisory or management role.
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Technical Knowledge: Strong understanding of hydraulic systems, components and repair methods.
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Communication: Excellent verbal and written communication skills for client interaction and team reporting.
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Licensing: Valid driver's license with a clean record.
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Mobility: Willingness to travel extensively and work flexible hours to support field teams.
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Key Performance Indicators
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Sales Target Achievement: Revenue growth against quarterly/annual goals.
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Utilization: Maximizing technician utilization on field projects.
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Customer Retention & Satisfaction: Maintaining high service standards.
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Gross Margin: Ensuring profitability on service jobs.
