The Dialing and Marketing Administrator is responsible for managing the day-to-day operations of the company dialer system (YTel) at our high-volume contact center. The position controls the inbound and outbound call flow and traffic for the entire sales team with the primary responsibility of keeping closing salespeople on the phone with effective call transfers.
Essential Functions
- Responsible for operating and adjusting the company’s Dialer systems and monitoring the day to-day activities
Assists in monitoring agent pause time, as it relates to call flow management
- Listen to calls to ensure quality and to resolve performance issues
- Evaluates and recommends improvements to call center productivity
- Documents, tracks, and monitors problems to ensure timely resolution
- Effectively prioritizing a variety of tasks and executing them in a timely manner
- Excellent communication and Detail Oriented
- Critical Thinking and ethical Practice
- Dependability and excellent time management skills including attendance and punctuality
- Ability to remained focused under pressure and maintain a sense of urgency in a high-stress environment
- Excellent judgment and ability to make timely and sound decisions.
- Creative, flexible and innovative team player
- Think on your feet, act fast, be proactive
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, sit, talk and hear.
Position Type/Expected Hours of Work
This is a full-time, in the office position. Days and hours of work are Monday through Saturday, 10:00 am to 7:00 pm (in office), and Saturday 9:00 am to 1:00 pm (remote) but may change in coordination with main company operating hours.
Compensation
- Starting $19 hourly with a 6-month review in December.
Vacation/Personal time off shall be 2 weeks per year starting from the date of your employment
- Health Benefits Insurance per company policy.
Required Education & Experience
- 1 year of experience in a Call Center environment (preferred)
- 1 year of progressive experience managing dialer systems (preferred)
- Knowledge of Call Center technologies and processes
- Knowledge of auto-dialer operation
- Knowledge of forecasting methodologies preferred
- Excellent customer service skills
- Excellent follow up/follow through skills
- Demonstrated ability to quickly learn new applications
- Ability to recognize and solve issues
- Excellent oral and written communication skills
- Strong critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems
- Strong time-management skills
- Ability to work independently and as a member of various teams and committees
- Proficient on ViciDial system
Pay: $19.00 per hour
Work Location: In person
