Description:
Lead and scale residential plumbing operations by driving technician performance, service quality, revenue growth, and team development while ensuring a best-in-class customer experience.
Key Responsibilities:
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Manage day-to-day plumbing operations, including scheduling, dispatch coordination, and job execution
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Lead, coach, and hold accountable a team of technicians to hit revenue, conversion, and quality targets
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Monitor KPIs (average ticket, close rate, callbacks, efficiency) and implement performance improvements
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Partner with recruiting to hire, onboard, and retain high-performing plumbers
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Ensure compliance with safety standards, codes, and company procedures
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Resolve escalated customer issues and protect brand reputation
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Drive upsell/cross-sell opportunities and ensure proper pricing and job documentation
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Collaborate with leadership on budgeting, forecasting, and growth strategy
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Maintain inventory, tools, and fleet readiness
Compensation & Benefits:
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Competitive base salary + performance bonus
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Health, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
Requirements:
Qualifications:
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5+ years of residential plumbing experience with 2+ years in a leadership role
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Strong understanding of service KPIs and performance management
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Proven ability to lead teams, drive accountability, and improve results
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Customer-first mindset with strong problem-solving skills
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Experience with field service software (Service Titan or similar preferred)
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Valid driver’s license
