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Program Manager

Bank of Guam -
Hagåtña, GU

Job Details

Full-time
$49,040 - $67,057 a year
10 days ago

Qualifications

Computer literacy
Fax machines
Data-driven problem-solving
Managing projects
Productivity software
Faxing
Stakeholder relationship building
Mobile devices
Stakeholder management

Full Job Description

General Summary

The Program Manager is accountable for the planning, management, and evaluation of Corporate Social Responsibility (CSR) programs or initiatives from inception to completion. This position assumes ownership of program outcomes, oversees stakeholders and resources, and ensures the timely and effective delivery of programs that are within scope and aligned with organizational objectives and CSR strategy. The Program Manager functions autonomously and acts as a primary point of accountability for program achievements. Key responsibilities include designing and implementing impactful community engagement initiatives to enhance the Bank's influence in accordance with its CSR objectives, with focus areas such as financial literacy, affordable housing, and small business support.

CATEGORY OF ESSENTIAL FUNCTIONS & TASKS

Manage the Relationship:

Serve as the primary point of contact for internal stakeholders, partners, vendors, and program participants

Build, maintain, and strengthen relationships with community and external partners to support program goals

Coordinate cross‑functional collaboration to ensure alignment, accountability, and seamless execution

Communicate program objectives, progress, outcomes, and risks to leadership and key stakeholders

Represent the program professionally in meetings, events, and community engagements

Manage the Experience:

Lead assigned programs from concept through implementation and evaluation, ensuring a positive participant and stakeholder experience

Oversee execution of events, workshops, trainings, and initiatives to ensure quality, consistency, and engagement

Monitor participant feedback and program performance metrics to inform improvements

Identify opportunities to enhance efficiency, accessibility, and overall program effectiveness

Foster a collaborative, mission‑driven program environment aligned with organizational values

Manage the Business/Transactions:

Develop and manage program plans, timelines, workplans, and milestone tracking

Coordinate logistics, scheduling, materials, and resources required for program delivery

Manage program budgets, track expenses, and ensure appropriate use of allocated resources

Maintain accurate program documentation, records, and tracking tools

Prepare reports, dashboards, and summaries for leadership, funders, or other stakeholders

Manage the Risk:

Identify, assess, and proactively address program risks, issues, and dependencies

Ensure programs are delivered in compliance with established standards, policies, and procedures

Monitor adherence to timelines, budgets, and program requirements to prevent delays or cost overruns

Ensure programs align with organizational strategy, regulatory expectations, and compliance requirements

Maintain audit‑ready documentation and support internal or external reviews as needed

What You Bring:

Strong project and program management skills with attention to detail

Ability to manage multiple priorities, deadlines, and stakeholders simultaneously

Effective written and verbal communication skills

Experience managing budgets and tracking financial data

Strong relationship‑building and stakeholder management abilities

Analytical skills with the ability to interpret data and inform decisions

Problem‑solving mindset with sound judgment and discretion

Proficiency in Microsoft Office and project management or productivity platforms

Education:

Bachelor's Degree

Business, Public Administration, Social Sciences, Education, or a related field preferred

Work Experience:

Experience Details

Minimum of 3–5 years of experience in program coordination, project management, or a related role

Demonstrated experience managing programs or initiatives with measurable outcomes

Prior supervisory, mentorship, or team‑lead experience preferred

Experience working with community partners, volunteers, or public‑facing programs preferred.

Experience in a regulated environment (banking, finance, government, or nonprofit) preferred.

Physical Requirements & Working Conditions:

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demand

N/A

Rarely: Less than 15% of Time

Occasionally: 15% - 40% of Time

Frequently: 40% - 70% of Time

Constantly: More than 70% of Time

Seeing: Must be able to read reports and use a computer

Hearing: Must be able to hear well enough to communicate to coworkers

Grasping / Feeling: Must be able to write, type, use phone

Lifting / Pulling / Pushing

Climbing / Stooping / Kneeling

Standing/Walking

Must be able to operate basic office equipment (PC, typewriter, fax, copier, and telephone) as well as new and emerging technology, including but not limited to smartphones, tablet devices, digital signage, and monitors. Must be proficient in Microsoft Office.

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