Who We Are
Manifest Independence is a person-centered support organization dedicated to helping adults with intellectual and developmental disabilities (I/DD) build meaningful, independent lives in their communities.
We believe that everyone deserves support that honors their choices, respects their autonomy, and recognizes their unique strengths, goals, and experiences. Our team of Coaches provides practical, in-home and community-based support that helps customers live the lives they choose — whether that means building daily living skills, exploring community connections, pursuing personal goals, or increasing independence.
Our Coaches are at the heart of our work, and we believe strong relationships, clear communication, and ongoing support are essential to creating a team where both employees and customers can thrive.
About the Role
The Coach Coordinator is a key leadership role responsible for supporting, guiding, and collaborating with our team of 35+ part-time Coaches. This position serves as a bridge between Coaches, customers, and the administrative team by providing mentorship, problem-solving support, communication, and operational coordination.
This role requires someone who can balance empathy with accountability — someone who can build trust with Coaches while also helping maintain high-quality, reliable services for our customers.
The ideal candidate enjoys building relationships, supporting employee growth, solving day-to-day challenges, and creating systems that help people succeed.
What You’ll Do
Coach Support & Leadership
- Provide consistent, person-centered support, guidance, and mentorship to a team of 35+ Coaches
- Hold regular 1:1 meetings with Coaches to provide feedback, celebrate strengths, identify growth opportunities, and build strong working relationships
- Create opportunities for connection, collaboration, and skill-building through monthly Coach Huddles
- Support Coaches in navigating challenges, advocating for themselves, and providing excellent support to customers
- Foster a culture rooted in empathy, accountability, respect, and continuous learning
Operations & Coordination
- Monitor Coach activity and documentation through AxisCare
- Support scheduling needs and help ensure customer shifts are staffed consistently and thoughtfully
- Identify scheduling concerns, communication gaps, or barriers and work collaboratively toward solutions
- Ensure important customer and Coach updates are documented clearly and communicated appropriately
- Participate in weekly Coordinator Meetings and monthly Admin Meetings
Hiring & Training Support
- Participate in the hiring process by coordinating second interviews and shadow shifts for prospective Coaches
- Support new Coach onboarding by helping new team members understand expectations, customer needs, and company culture
- Partner with the Training Manager to support ongoing Coach development and training opportunities
Customer & Community Collaboration
- Communicate with Case Managers and Personal Agents as needed to support continuity of care
- Provide backup support for ISP and ONA meetings when needed
- Participate in an on-call rotation (generally one weekend per month)
What We’re Looking For
We’re looking for someone who is passionate about supporting people, building relationships, and creating a positive team culture. The ideal candidate will have:
- Experience working in disability services, social services, healthcare, or a related support field
- Experience supporting, mentoring, training, or leading a team
- Strong communication skills and the ability to build trust with a wide range of people
- The ability to provide feedback in a way that is respectful, constructive, and growth-focused
- The ability to receive feedback in a way that is graceful, thoughtful, and reflective
- Strong organizational skills and the ability to manage multiple priorities
- Comfort using technology and learning new systems
- The ability to problem-solve independently while knowing when to collaborate and ask for support
- A commitment to person-centered practices, customer choice, and disability rights
What Success Looks Like
In this role, success means:
- Coaches feel supported, valued, and equipped to do their best work
- Communication between Coaches, customers, and admin teams is clear and timely
- New Coaches feel welcomed and prepared
- Scheduling and operational challenges are addressed proactively
- Customers receive consistent, high-quality, person-centered support
- The Coach team continues to grow stronger through trust, feedback, and collaboration
Position Details
Employment Type: Full time
Schedule: Hybrid role with time spent in the office, community/field-based settings, and home as schedule allows
Location: Portland Metro Area
Compensation: Salaried, $58,000 - $64,000
Travel Requirements: Local travel to home office in Milwaukie, OR and community locations as needed
Schedule expectations: Primarily weekday business hours, with once monthly weekend responsibilities through the on-call rotation
Requirement: Must be able to pass a background check
Benefits
- 20 days PTO + 10 sick days annually
- 14 paid holidays (office closures)
- Mileage reimbursement for work travel
- Monthly phone/internet stipend
- Monthly medical stipend for self-selected coverage
- 5% annual raises
- Monthly Nonviolent Communication training
- Professional development opportunities
Pay: $58,000.00 - $64,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Mileage reimbursement
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
