Opportunity, growth, and meaningful rewards! We offer:
- Benefits may vary by position so ask your recruiter for details.
Advertised Compensation: $87,188.00 to $107,003.00
Purpose: The Retail Multi-Unit Manager II at Seattle Tacoma International Airport provides operational leadership within a defined geographic section or zone with up to $20M in revenue, supporting the location's Senior Director or Director of Operations. The Retail Multi-Unit Manager II ensures that all retail stores within the assigned terminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.
Ensures comprehensive implementation and enforcement of established Standard Operating Procedures (SOPs) across multiple retail locations by conducting systematic operational reviews, monitoring compliance with brand standards, and developing corrective action plans when performance gaps are identified; oversees management teams to guarantee consistent adherence to operational protocols while identifying opportunities for process improvements across assigned zones
Reviews daily timekeeping punches and monitors overtime compliance for hourly associates across assigned zones to ensure adherence to labor regulations, union agreements where applicable, and budget parameters while supporting financial performance targets
Schedules managers to ensure zone coverage during all operating hours with appropriate leadership presence; makes hiring, termination, and advancement decisions while holding management accountable for onboarding processes, training compliance, and employee engagement initiatives
Ensures comprehensive inventory management including daily ordering, appropriate stock levels, merchandise receiving, and vendor coordination while overseeing planogram execution, visual merchandising standards, and shrink minimization procedures across all zone stores
Ensures management and staff proficiency in company retail systems including POS, inventory management, and scheduling platforms while embracing new retail technologies and maintaining equipment through routine service and repairs
Assesses skill levels of retail team members and conducts on-the-job training while maintaining working knowledge of brand standards, lease agreements, and procedures to maximize brand/landlord relations across assigned zones
Develops and implements creative strategies to increase revenue and customer engagement while managing marketing programs, promotional activities, and seasonal campaigns as directed by corporate initiatives
Maintains comprehensive understanding of federal, state, and local safety and health standards while holding management accountable for safety compliance and training team members in wellness protocols and safety procedures
Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed while maintaining exceptional standards for cleanliness, operational readiness, and overall zone presentation
Reporting Relationship & Role Information:
The Retail Multi-Unit Manager II position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor GM and restaurant team members’ work activities during these different days and times.
Typical FTE Responsibility
Retail Multi-Unit Manager I
Small Geography, Few Concepts, Few FTEs
Retail Multi-Unit Manager II
More than 6 retail stores
Medium to large Geography, Few Concepts, Few FTEs
Retail Multi-Unit Director I
More than 12 retail stores
Large Geography, many Concepts, Many FTEs
Retail Multi-Unit Director II
More than 20 retail stores
Large Geography, many Concepts, Many FTEs
Minimum Qualifications, Knowledge, Skills, and Work Environment:
A bachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 3 of the 6-year requirement
Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
Business acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals
Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
