Night Auditor - Polynesian Hotel
Job description - The Night Auditor will complete normal front desk duties such as; answering phones, making/canceling reservations, checking guests in/ out, taking payments, and helping resolve any guest concerns. The front desk personnel is often the first point of contact for our guests, a friendly welcome is a must. Communicating overnight events to morning staff is essential for a smooth transition.
Job Responsibilities -
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Welcome and acknowledge all guests according to company standards; anticipate and address service needs
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Register, take payments, and assign keys to guests
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Inform guests of the amenities and services available to them
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Inform customers of availability and rates
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Handles any guest issues or complaints, using appropriate service recovery methods
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Work with the corresponding departments to resolve any property or guest issues
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Verifies all in-house reservations on a daily basis for accuracy
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Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
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Communicate with the morning staff to inform them of any task to be completed or update
Requirements -
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Available to work a flexible schedule including weekends and holidays
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Previous experience is preferred but not required
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Able to work for complete overnight shifts independently
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Ability to perform computer-based tasks
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Ability to work independently
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3rd Shift
Qualifying team members may enjoy the following benefits -
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Weekly Pay
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Medical insurance
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Vision, Dental, Disability, Life, and Accident insurance
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Paid Vacation
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Bereavement
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401k
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.
