IT Support Specialist

Virtual DataWorks
Akron, OH

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Job Details

Qualifications

Customer communication
English
IT department experience

Full Job Description

Job Summary

Virtual DataWorks is a growing Managed Service Provider (MSP) in Northeast Ohio with a mission to leverage technology to positively impact businesses. As an MSP we become an extension of our client’s staff and take the burden of technology off the small business allowing them to focus on what they do best.

Virtual DataWorks is looking for a Technical Support Specialist that is enthusiastic and passionate about assisting clients with technical problems.

Responsibilities

Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with hardware, software, networking, server and other computer-related technologies.
Troubleshoot Microsoft Windows and Office
Troubleshoot Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, and other devices)
Provide support for backups, antivirus, web filtering, and spam filtering
Provide support for common business applications (ERP, Emails, etc.)
Provide support for common IT tasks (password resets, new user setups, etc.)
Provide end user training for common support requests
Travel on site to customer’s location when physical support is required.

Qualifications

A minimum of 1-2 years’ experience in IT
Associate degree (Bachelors preferred) in Computer Science, MIS or related technical field preferred
Certifications a positive – A+, MTA, Network+
Must have excellent customer service skills along with strong written and verbal communication skills
Must demonstrate organization and prioritization skills to manage time and have effective decision making and problem-solving skills
Must have the ability to effectively communicate technical issues both internally and externally
Ability to lift standard computer equipment
Reliable transportation
Maintaining a clean and organized office work space

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Salary
Negotiable

Experience
A minimum of 1-2 years’ experience in IT

Education
High School and Associates Degree

License or Certification
Certifications a positive – A+, MTA, Network+

Language
English (Required)

Shifts

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Apply Now

Job Summary

Responsibilities

Qualifications

Salary

Experience

Education

License or Certification

Language

Shifts

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