Overview
Join our dynamic hospitality team as a Full-Time or Part-Time Hotel Front Desk Agent, where your enthusiasm and dedication will create memorable guest experiences from the moment they arrive. This role is perfect for energetic individuals who thrive in fast-paced environments, excel at customer service, and are passionate about hospitality management. As the first point of contact for our guests, you will be instrumental in ensuring smooth check-ins, providing exceptional guest services, and maintaining a welcoming atmosphere. Your multilingual skills and hotel management knowledge will help you connect with diverse guests and handle a variety of situations with professionalism and warmth.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) such as PEP or similar platforms
- Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest satisfaction
- Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and offering local recommendations
- Handle multi-line phone systems with professionalism, practicing excellent phone etiquette to assist callers effectively
- Maintain guest relations by anticipating needs, offering personalized service, and ensuring a positive experience throughout their stay
- Follow hotel emergency procedures confidently to ensure guest safety and respond to any incidents or emergencies promptly
- Support night audit processes when scheduled, balancing accounts and preparing reports to ensure financial accuracy
Skills
- Strong background in hospitality management and hotel operations with experience in front desk functions
- Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
- Proficiency with property management systems (PMS), especially PEP or similar hotel management software
- Excellent customer service skills combined with problem-solving capabilities to handle guest concerns efficiently
- Knowledge of hotel emergency procedures and guest safety protocols
- Experience with resort environments or large-scale hotels is a plus for understanding complex guest needs
- Exceptional phone communication skills, including multi-line phone system operation and phone etiquette
Join us to be part of a vibrant team dedicated to delivering exceptional hospitality experiences. Your energy, skills, and passion for guest service will make a lasting impact on every visitor’s stay!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Hotel Front Desk: 2 years (Required)
Ability to Commute:
- Charlotte, NC 28277 (Required)
Work Location: In person
