Shipping ManagerPosition Summary
The Shipping Manager is responsible for leading the daily operations of our e-commerce fulfillment department, ensuring every customer order is processed accurately, efficiently, and shipped on time. This individual oversees the shipping team, manages returns, assists with customer service-related fulfillment issues, and ensures operational excellence while maintaining Chérie Lane's commitment to exceptional customer satisfaction.
This is a hands-on leadership role that requires strong organizational skills, attention to detail, and previous experience managing shipping operations within a retail or e-commerce environment.
Key ResponsibilitiesLeadership & Team Management
- Supervise, train, coach, and develop the shipping team.
- Schedule and assign daily responsibilities to maximize productivity.
- Monitor employee performance and hold team members accountable to company standards.
- Foster a positive, collaborative, and results-driven work environment.
- Assist with hiring, onboarding, and ongoing employee development.
Shipping & Fulfillment Operations
- Oversee the fulfillment of all online orders to ensure they are processed accurately and shipped on time.
- Maintain a 100% order fulfillment accuracy standard through quality control procedures and team accountability.
- Verify that all orders are packed according to company presentation and packaging standards.
- Monitor daily shipping deadlines and ensure all carrier pickup times are met.
- Prioritize expedited, same-day, and special orders as needed.
- Investigate and resolve shipping errors, fulfillment delays, and operational issues promptly.
Returns Management
- Oversee all customer returns to ensure they are processed accurately and within company timelines.
- Inspect returned merchandise for compliance with company return policies.
- Coordinate restocking, damage assessments, and inventory adjustments.
- Identify trends in returns and recommend process improvements to reduce return rates.
Customer Service Support
- Work closely with the Customer Service team to resolve shipping, fulfillment, and order-related issues.
- Research missing packages, shipment discrepancies, damaged deliveries, and incorrect orders.
- Ensure customer concerns related to fulfillment are resolved promptly and professionally.
- Communicate effectively with internal teams to provide timely resolutions for customers.
Inventory & Warehouse Support
- Monitor shipping supply inventory and reorder materials as needed.
- Coordinate with inventory and purchasing teams to resolve stock discrepancies.
- Maintain a clean, organized, and efficient shipping workspace.
- Assist with inventory counts and warehouse organization.
Reporting & Process Improvement
- Track shipping productivity and department performance.
- Develop and maintain Standard Operating Procedures (SOPs).
- Identify opportunities to improve fulfillment speed, accuracy, and efficiency.
- Communicate department updates and operational needs to leadership.
Safety & Compliance
- Ensure compliance with all company policies and shipping carrier requirements.
- Promote safe work practices and maintain a clean warehouse environment.
- Ensure equipment is used properly and safely.
Required Qualifications
- Minimum of 3 years of retail experience, preferably in apparel or fashion retail.
- Minimum of 2 years of experience managing shipping, fulfillment, or warehouse operations.
- Required proficiency in Shopify, including order management, fulfillment, and returns.
- Required proficiency in ShipStation, including batch processing, shipping label creation, carrier management, and shipment tracking.
- Previous leadership or supervisory experience.
- Strong organizational, multitasking, and time management skills.
- Exceptional attention to detail with a commitment to accuracy.
- Ability to thrive in a fast-paced, high-volume e-commerce environment.
- Strong problem-solving and decision-making abilities.
- Excellent written and verbal communication skills.
- Ability to lift up to 50 pounds and stand, walk, bend, and move throughout the workday.
Key Performance Indicators (KPIs)
Success in this role will be measured by:
- 100% order fulfillment accuracy
- Same-day order processing and shipping performance
- On-time carrier pickups
- Return processing accuracy and turnaround time
- Resolution of fulfillment-related customer service issues
- Shipping error reduction
- Team productivity and accountability
- Warehouse organization and cleanliness
- Continuous operational improvements
- Positive customer satisfaction related to shipping and fulfillment
Benefits
- Competitive pay
- Paid Time Off (PTO)
- Employee merchandise discount
- Opportunities for career growth
- Supportive and collaborative work environment
Why Join Chérie Lane?
At Chérie Lane, every package represents our brand and our promise to our customers. We're looking for a hands-on leader who is passionate about operational excellence, takes pride in achieving 100% order fulfillment accuracy, and is committed to providing outstanding service through efficient shipping, seamless returns, and exceptional support for our customers.
Pay: From $18.00 per hour
Benefits:
Work Location: In person
