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Housekeeping Manager at Camp Creek Resort

THE ST JOE COMPANY -
Inlet Beach, FL

Job Details

Full-time

Qualifications

Vendor relationship building
Customer communication
Team leadership
Employee relationship building
Managing hospitality teams

Full Job Description

Job Summary

The role of Housekeeping Manager is responsible for leading the housekeeping team while ensuring we meet and exceed the expectations of Forbes. This position is responsible for establishing the workflows of the housekeeping team, constructing standard procedures and quality control plans, and maintaining strong relations with vendors/ suppliers. This position is vital for the success of smooth operations amongst the team.

Primary Responsibilities & Essential Functions

Direct and assign all housekeeping operations to ensure cleanliness stands, safety regulations, St Joe policies, and Forbes expectations are met or exceeded
Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
Develop minimum standards for prospective members of the department and minimum standards for rating the work
Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively
Investigating and addressing complaints regarding poor housekeeping service
Responsible for ensuring dirty laundries are timelessly and appropriately cleaned
Regularly taking inventory of cleaning supplies and ordering supplies as needed
Maintain positive working relationships with guests, suppliers, and managers across all departments
Monitor and ensure compliance with all safety regulations and operational procedures
All other duties as assigned

Education and Experience

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Proven housekeeping/hospitality experience
Bachelor’s degree in hospitality or a related field preferred

Knowledge, Skills, Abilities

Detail oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Ability to interact with guests in a pleasant friendly way
Ability to lead a team effectively and efficiently
Advanced knowledge of housekeeping operations
Ability to retain and enforce safety procedures
Advanced knowledge of cleaning operations
Advanced knowledge of sanitation operations
Ability to solve conflicts individually
Good communication skills are an asset
Good organizational skills
Workplace Hazardous Materials Information System (WHMIS) is an asset
Exceptional time management skills
Ability to be proactive in carrying out and overseeing the completion of assigned duties
Ability to operate Microsoft Word proficiently
Ability to solve complex problems
Ability to efficiently manage resources

Physical Demands

Frequent bending, kneeling, stooping, walking, pushing, and pulling
Occasional keyboarding
Must be able to lift 50 lbs

Working Conditions

Indoors
Exposure to laundry and cleaning chemicals (with proper PPE)
Possible exposure to a somewhat noisy environment
Possible exposure to bodily waste

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.

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