General Managers collaborate with executive leadership and human resources to ensure clear communication, regulatory compliance, and effective execution of operational and reporting requirements. This role oversees branch-level operations and leads critical processes aligned with organizational goals. Using enterprise resources—including workforce planning tools and strategic talent initiatives—the position drives efficient, data-informed solutions that support growth and overall performance
Key Responsibilities
- Oversee security operations and customer contract services for the Guarding division
- Manage branch performance, ensuring operations remain within budget; strong P&L oversight required
- Maintain audit readiness and ensure compliance with all regulatory requirements
- Lead recruitment and interviewing efforts to meet client staffing needs
- Execute operational strategies and training programs in alignment with corporate standards
- Build and maintain strong client relationships; identify and pursue new business opportunities
- Develop and manage staff schedules to ensure full coverage and client satisfaction, including coverage for absences and time-off requests
- Train, coach, evaluate, and document employee performance; provide feedback, recognition, and corrective action plans as needed
- Prepare reports, conduct investigations, and respond to operational inquiries with appropriate documentation
- Promote and enforce safety standards; promptly report hazards or unsafe conditions
- Adapt to evolving business needs and support special projects as directed by leadership
- Maintain clear and consistent communication with team members regarding operational updates
- Collaborate with leadership to implement company initiatives tailored to local business needs
- Partner with Corporate HR on projects and strategic initiatives
Qualifications
- Strong ability to multitask and prioritize in a fast-paced environment
- Proven experience building relationships through community engagement and networking
- Excellent written and verbal communication skills
- Self-motivated with the ability to work independently and collaboratively
- Proficiency in Microsoft Office and scheduling software (e.g., WinTeam)
Core Competencies
- Positive, solutions-oriented mindset
- Strong interpersonal and communication skills
- Exceptional organizational skills and attention to detail
- Effective time management with the ability to meet deadlines
- Analytical thinking and problem-solving capabilities
- High level of integrity, professionalism, and confidentiality
- Knowledge of employment laws and regulations
Experience Requirements
- 3–5 years of experience managing operations in the security or a related industry
- Demonstrated P&L management experience
Travel
- Up to 25% travel, including occasional overnight trips
Benefits:
· 401(k)
· 401(k) matching
· Dental Insurance
· Health insurance
· Life insurance
· Paid time off
· Vision insurance
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
Work Location: Hybrid remote in Newark, NJ 07102
