Hendersonville Pediatrics – Hendersonville, NC
Reports to: Practice Manager
Direct Reports: None
Job Type: Full-time
FLSA Classification: Non-Exempt
Travel Requirement: Minimal; may occasionally travel between office locations
________________________________________
Hendersonville Pediatrics is seeking a skilled and compassionate Registered Nurse (RN) to join our care team as a Pediatric Triage & Advice Nurse. In this role, you’ll serve as a trusted resource for families—offering expert guidance, assessing symptoms, and helping caregivers navigate everything from the common cold to high-fever panic. You’ll play a vital role in ensuring our patients receive timely, accurate, and family-centered care.
________________________________________
-
401(k) with company match
-
Medical, dental, and vision insurance
-
Paid time off (PTO)
-
Life insurance
-
Short and longterm disability insurance
-
Employee discount on services
-
Employee Assistance Program (EAP)
-
Uniform allowance
________________________________________
-
Provide telephone triage using established clinical protocols to assess patient needs and determine the appropriate level of care.
-
Offer evidencebased health education and home care instructions to parents and caregivers.
-
Evaluate symptoms, prioritize urgency, and direct patients to appropriate care pathways (inoffice visit, urgent care, emergency department, or home care).
-
Schedule acute inoffice sick visit if appropriate.
-
Communicate with providers and staff to support care coordination and followup.
-
Accurately document all triage interactions and clinical communications in the electronic health record (EHR).
-
Assist with care coordination tasks such as followup calls, lab result reviews, school notes, and patient education.
-
Assist with prior authorizations for medications and diagnostic testing.
-
Participate in staff meetings, continuing education, and quality improvement initiatives.
________________________________________
-
Active RN license in the state of North Carolina.
-
Minimum 2 years of pediatric nursing experience; triage or advice line experience preferred.
-
Excellent clinical judgment and strong written and oral communication skills, especially in highpressure situations.
-
Comfortable using EHR systems and clinical decision support tools.
-
BLS certification required; PALS preferred.
-
Bilingual in Spanish preferred, but not required.
________________________________________
Full-time (Monday–Friday, 8:00 am–5:00 pm)
At Hendersonville Pediatrics, we’ve been caring for children and families in our community for over 70 years. With locations in Hendersonville and Brevard, we provide compassionate, high-quality pediatric care from birth through young adulthood. Our team is dedicated to creating a supportive, inclusive, and collaborative workplace where every voice matters and every child is treated like family. If you're passionate about making a difference in children's lives and want to work alongside a team that values heart, humor, and excellence in care — we’d love to meet you.
