This is where the client journey begins—and where client-first thinking drives every decision. We are always looking for ways to help our clients step out of the shadows and move toward stability, opportunity, and a better future.
As an Intake Attorney, you’ll be the first legal set of eyes on potential cases, helping decide which stories move forward and which lives our firm can change. You’ll review case details, spot legal pathways, and make confident, thoughtful decisions on whether a case meets our standards to proceed.
You’ll work closely with the Operations Director, playing a key role in shaping strategy from the very beginning. Your decisions help determine not just cases—but outcomes, families, and futures.
This is a fast-moving, mission-driven role for someone who enjoys thinking critically, making high-trust decisions, and being part of a team that genuinely cares about the people we serve. Every case you review is a chance to help an immigrant step out of the shadows and move toward stability, safety, and opportunity.
We operate on a simple principle: family comes first, and every client is treated like family.
This role is perfect for an attorney who thrives in a dynamic environment and wants their legal judgment to have immediate, meaningful impact.
Required
- Active U.S. Bar License in good standing
- Bilingual (English & Spanish)
- Experience conducting legal consultations, intake reviews, or case evaluations
- Excellent communication, and interpersonal skills
- Strong analytical and legal issue-spotting abilities
- Ability to assess client eligibility and identify legal risks
- Conduct client consultations and case evaluations via Zoom, telephone, and other approved communication platforms
- Explain legal options, case processes, and potential outcomes to prospective clients on 1:1 conversations.
- Perform client follow-up calls, emails, and other communications to answer questions and support client decision-making.
Preferred
- 1+ years of immigration law experience
Core Values & Work Ethic
- Commit to the Cause: Help immigrants emerge from the shadows and be treated equally
- 100 × 100: You’re 100% responsible always—treat teammates with full respect. We call it 100X100
- Make It Happen: Identify opportunities, solve the problem independently, and take action without waiting for direction.
- Break the Ceiling Go beyond known limits and reach for the stars.
Schedule & Availability Requirements
- The Intake Attorney position is scheduled to work 10:00 AM – 7:00 PM Mountain Time (MT), and Saturdays as needed.
- Flexibility outside of standard business hours is expected based on business demands, client needs, and team coverage requirements.
Task and Responsibilities
Consultation Review & Case Authorization
- Review consultation notes, intake forms, and supporting documentation
- Assess case viability under U.S. immigration law
- Identify risks, inconsistencies, and red flags
- Approve or deny cases based on firm standards
- Escalate complex or high-risk cases when needed
Real-Time Legal Support & Consultation Oversight
- Provide on-call legal support during designated business, evening, and weekend hours
- Answer legal questions from intake staff in real time
- Guide the handling of complex, sensitive, or high-priority consultations
- Support intake team decision-making during active consultations
- Ensure consultations are conducted consistently with firm standards and legal requirements
Intake Team Training, Coaching & Development
- Train intake staff on immigration law fundamentals and case eligibility standards
- Develop and maintain scripts, FAQs, reference materials, and training resources
- Coach team members on accurate, ethical, and empathetic client communication
- Reinforce proper boundaries between legal advice and general information
- Provide ongoing feedback to improve performance, confidence, and conversion effectiveness
Workflow Management, Collaboration & Process Improvement
- Collaborate closely with the Legal Executive and Intake Team to ensure operational alignment
- Ensure required documentation and information are collected before case authorization
- Identify workflow bottlenecks and opportunities for increased efficiency
- Recommend and implement process improvements to improve quality, speed, and client experience
- Support continuous improvement initiatives across intake and legal operations
Client Re-Engagement & Consultations Follow-Up
- Proactively follow up with prospective clients who previously attended consultations but did not retain the firm
- Maintain regular outreach during non-intake and periods
- Address outstanding questions, concerns, and objections that may be preventing retention
- Reassess case opportunities and identify clients who may now be ready to move forward
Tipo de puesto: Tiempo completo
Beneficios:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Idioma:
Licencia/Certificación:
Lugar de trabajo: Empleo remoto
