Job Description
The Front Desk Receptionist serves as the first point of contact for guests and is responsible for creating a welcoming, professional, and positive experience. This position assists guests with inquiries, appointments, transactions, and facility information while maintaining an organized and efficient front desk environment. The ideal candidate is customer-focused, dependable, detail-oriented, enthusiastic, and capable of multitasking in a fast-paced setting while upholding company standards of professionalism and hospitality. A positive attitude and genuine passion for providing excellent guest service are essential to success in this role.
Essential Duties and Responsibilities
- Greet and welcome guests in a friendly, professional, and courteous manner.
- Answer incoming phone calls and respond to guest inquiries.
- Schedule, modify, and confirm appointments as needed.
- Process payments and transactions accurately through the point-of-sale (POS) system.
- Accurately handle cash transactions and provide correct change to guests.
- Assist guests with services, promotions, and facility information.
- Maintain a clean, organized, and professional front desk area.
- Handle guest concerns professionally and escalate issues when appropriate.
- Monitor and replenish front desk supplies and retail displays.
- Follow company policies, procedures, and customer service standards.
- Work collaboratively with management and team members to ensure smooth daily operations.
Qualifications
- Previous experience in a hotel, hospitality, guest service, or customer service environment preferred.
- Must be available to work a full-time schedule, including weekends and holidays.
- Professional appearance, demeanor, and communication skills.
- Ability to follow company policies, dress code requirements, and uniform standards.
- Strong attention to detail and organizational skills.
- Ability to remain composed, professional, and solution-oriented when handling guest concerns.
- Excellent customer service and interpersonal skills.
- Ability to work independently and as part of a team.
Join us in creating a relaxing oasis where cleanliness meets exceptional service! This paid position offers the chance to develop your skills within a dynamic hospitality environment while making a meaningful difference in our guests’ experience.
Job Type: Full-time
Pay: From $19.00 per hour
Work Location: In person
