The Computer Help Desk Technician provides first-level technical support to government users in a fast-paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting end-user devices and peripherals, maintaining IT asset inventory, and delivering responsive customer service. The ideal candidate combines strong technical ability with professionalism, attention to detail, and a service-focused approach.
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Provide first-line technical support to end users and resolve issues in a timely and professional manner
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Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and related peripherals
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Support printers, VoIP telephones, and general office IT equipment
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Assist users with connectivity issues and basic network-related troubleshooting
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Track, assign, and maintain IT asset inventory in accordance with established procedures
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Document support activity and maintain accurate records in ticketing and asset management systems
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Deliver user guidance and basic training on systems, software, and equipment as needed
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Maintain strong customer relationships while ensuring compliance with program and organizational requirements
Requirements
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High school diploma or equivalent
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Security+ or equivalent DoD 8140 certification
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Active Secret clearance (or higher)
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At least 3 years of experience in computer support, help desk, or IT customer service
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Experience supporting computer hardware, software, and printer maintenance
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Strong customer service, communication, and listening skills
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Ability to manage multiple priorities and work independently
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Technical knowledge of desktop support, standard business software, and basic networking
Preferred Qualifications
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Experience with government IT asset management systems
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CompTIA A+ or other relevant technical certifications
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Experience supporting government customers or working in a government environment
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
