Description:
Dogtopia Front Desk Coordinator
Dogtopia, the industry leader in dog daycare, boarding, and spa services, is seeking a high-energy, sales-driven Front Desk Coordinator to be the face of our brand.
This role is ideal for someone who loves dogs, thrives in a fast-paced environment, and enjoys building relationships while driving sales.
You are the first and last impression for every pet parent — and you set the tone for their entire experience.
Key Responsibilities
Customer Experience & Sales
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Greet all pet parents and pups with enthusiasm and professionalism
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Serve as the primary sales contact for daycare, boarding, memberships, and spa services
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Convert leads and host Meet & Greet evaluations for new dogs
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Follow up with prospective clients via phone, text, and email
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Drive membership sales, package upgrades, and add-on services
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Deliver exceptional service that leads to high customer satisfaction and reviews
Operations & Administration
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Manage daycare and boarding check-ins/check-outs using proprietary software
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Maintain accurate client profiles and vaccination records
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Answer and manage incoming calls and inquiries
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Process payments, handle cash, and perform opening/closing balancing procedures
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Coordinate with veterinarians to verify health documentation
Safety & Cleanliness
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Maintain a clean, organized lobby and front desk area
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Ensure safety and sanitation protocols are followed
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Monitor dog behavior in lobby areas and escalate concerns as needed
Perks
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Bring your dog to work (after training)
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Ongoing training in dog behavior and customer service
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Career growth opportunities within Dogtopia
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Potential quarterly bonuses based on performance and customer service ratings
Requirements:
Must be available nights and weekends and some Holidays
Night hours are M-F 130 pm to 8 pm and weekend hours can very but are normally 9am to 5pm.
You will not always be scheduled these hours but it is a requirement to be available to work the, if needed.
Qualifications & Skills
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Passionate about dogs
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Customer service and sales experience required
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Proven ability to upsell services or memberships preferred
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Strong verbal and written communication skills
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Highly organized and able to multitask
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Comfortable handling dogs of all sizes (up to 100+ lbs)
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Abilityto lift up to 50 lbs
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Flexible availability including mornings, evenings, weekends, and holidays
Work Environment
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Fast-paced setting requiring both computer work and standing
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Regula interaction with dogs of all breeds and temperaments
