Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Housing and Community Development Authority (IHCDA):
The Indiana Housing and Community Development Authority (IHCDA) is a quasi-agency of the State of Indiana and is committed to serving the entire spectrum of housing, from homelessness to homeownership. Our charge is to provide housing opportunities, promote self-sufficiency, and strengthen communities, in order to build an Indiana with a sustainable quality of life for all Hoosiers in the community of their choice. To learn more about IHCDA visit us at:www.in.gov/ihcda.
Role Overview:
The Claims Specialist supports IHCDA’s mission by reviewing, analyzing, and processing claims from subgrantees to ensure only eligible costs are reimbursed. They provide guidance to program staff on federal compliance, maintain accurate program and award data in IHCDA’s systems, and help partners troubleshoot technical issues. The role also includes daily reporting of claim activity and keeping all program procedure documents up to date.
Salary Statement:
The salary for this position traditionally starts at $53,200.00 but may be commensurate with education or work experience.
The essential functions of this role are as follows:
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Provide excellent customer service to all partners, customers and constituents of IHCDA at all times.
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Review, analyze and process claims submitted by sub grantees to ensure timely reimbursement/payment of each eligible expense and to ensure that each expense contains the proper documentation.
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Ensure all claims are reviewed in a timely manner based upon date of submission, program requirements, or as directed by management.
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Provide technical assistance to customers with questions on the submission process, documentation requirements, expense eligibility questions, etc.
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Evaluate, analyze and resolve issues with regard to customer concerns, process concerns, inappropriate documentation, ineligible expenses, etc.
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Notify the Financial Operations Manager of opportunities for system enhancement, systemic/repetitive issues noted in the various software and systems utilized by IHCDA and the Financial Operations Department, trends in claim review issues, etc.
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Coordinate and participate in projects for the enhancement and improvement of IHCDA’s Data Management System.
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Respond to interdepartmental requests for reports using information from the Data Management System.
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Actively participate in timely entering of data into IHCDA’s Data Management System as well as the quality and consistency of that data input/output.
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Facilitate consistent, accurate and complete reporting on the financial operating condition of IHCDA.
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Coordinate and assist Community Programs, Community Services as well as other departments in IHCDA with issues/questions regarding claims, submissions, policies, reconciling checks/receivables associated with Grantees, data entry, etc.
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Adhere to all IHCDA and Financial Operations Department policies and procedures guides in daily activities.
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Actively participate in the various Continuous Improvement activities at IHCDA.
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Other duties as assigned.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
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High detail orientation and accuracy
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Quality Customer Service
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Strong Problem Solving Skills
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Ability to prioritize and organize tasks/time and meet deadlines under pressure
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Ability to apply sound judgment, the ability to analyze documentation in order to make informed decisions and support those decisions with evidence
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Adaptable in the face of a changing work environment
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Ability to work well as part of a team and as an individual
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Comfortable working in varied computer programs and databases
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Proficient in Microsoft Office products
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Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
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Three (3) medical plan options (including RX coverage) as well as vision and dental plans
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Wellness Rewards Program: Complete wellness activities to earn gift card rewards
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Health savings account, which includes bi-weekly state contribution
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Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
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Two (2) fully-funded pension plan options
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A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
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150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
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Up to 15 hours of paid community service leave
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Combined 180 hours of paid vacation, personal, and sick leave time off
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12 paid holidays, 14 on election years
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Education Reimbursement Program
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Group life insurance
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Referral Bonus program
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Employee assistance program that allows for covered behavioral health visits
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Qualified employer for the Public Service Loan Forgiveness Program
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Free Parking for most positions
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Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at
[email protected].
