Job Overview
We are seeking a proactive and detail-oriented Bilingual (English/Spanish) Auto Loan Repossession Agent to join our dynamic team. In this vital role, you will be responsible for managing the repossession process for delinquent accounts, serving as a liaison between borrowers and internal teams. This role involves identifying resolution opportunities, coordinating with repossession agents, handling escalated cases, and providing guidance to ensure efficient and compliant recovery operations.
Your energetic approach and strong buy-here-pay-here knowledge will ensure efficient repossession processes while maintaining professionalism and compliance with all legal standards. This position offers an exciting opportunity to play a crucial role in our recovery operations, ensuring assets are recovered responsibly and efficiently.
Duties
- Supervise the process of locating delinquent or past-due accounts.
- Evaluate and assign repossession accounts to 3rd party vendors and monitor the completion of assignments
- Conduct light skip tracing, review payment activity or arrangements, and place accounts on hold or close assignments when appropriate
- Manage impoundments, coordinate the release of vehicles as necessary, and arrange for their delivery to the dealership or auction.
- Engage with vehicle owners to negotiate repossession terms and resolve conflicts amicably.
- Maintain detailed records of all recoveries, including location details, vehicle condition, and recovery methods used.
- Ensure compliance with all legal procedures, company policies, and safety regulations during every step of the repossession process.
Qualifications
- Two to three years of auto collections experience with intermediate knowledge of repossession policies
- Demonstrates excellent written and spoken communication skills in English and Spanish
- Excels in time management, task prioritization, delegation, and performing under high-paced conditions
- Strong conflict management skills to handle sensitive situations professionally and effectively.
- Customer service skills to communicate clearly and courteously with vehicle owners during recovery operations.
- This role is ideal for motivated individuals who thrive in active environments and are committed to conducting repossessions responsibly while providing excellent service. Join us to make a difference in our recovery efforts through energetic engagement.
Pay: $18.50 - $21.50 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Experience:
- repossession: 2 years (Required)
Language:
Work Location: In person
