We are seeking a friendly, organized, and customer-service-driven Front Desk Receptionist to join our dermatology practice. As the first point of contact for our patients, you will play a critical role in creating a positive and welcoming environment. This role is essential in supporting daily operations by managing patient intake, scheduling, and communication with professionalism and care.
Key Responsibilities:
- Greet patients warmly, check them in and out, and ensure a smooth front desk experience.
- Answer multi-line phones and direct calls or take messages as needed.
- Schedule, confirm, and reschedule patient appointments efficiently.
- Collect copays and balances.
- Maintain patient records and confidentiality in accordance with HIPAA.
- Communicate clinic policies, procedures, and financial responsibility to patients.
- Coordinate with medical assistants and providers to ensure timely patient flow.
- Process patient paperwork including consent forms, referrals, and authorizations.
- Monitor the reception area to ensure cleanliness and a professional appearance.
- Assist with administrative tasks such as filing, faxing, scanning, and emailing.
- Handle patient concerns or complaints with professionalism, escalating as needed.
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
