Customer Service Representative (CSR) – Seasonal (Part-Time)
Bloomington, MN | Part-Time | Seasonal | Flexible Schedule
About Us
At Hero, we’re more than a service provider—we’re a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer from their first interaction through the completion of their service.
About the Role
Looking for a summer role that builds real career skills and works around your schedule? We’re hiring part-time, seasonal Customer Service Representatives to support our team during a busy season.
In this role, you’ll help customers through digital communication channels and manage scheduling tasks that keep our operations running smoothly. This is a task-based, fast-paced role where you’ll gain hands-on experience in customer service, operations, and business systems.
It’s a great fit for college students or anyone early in their career looking to gain experience, earn income, and still enjoy a flexible summer schedule.
What You’ll Do
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Respond to customer inquiries via email, text, and online channels
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Schedule, reschedule, and confirm service appointments accurately
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Help maintain a full and efficient schedule by managing appointment availability
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Work with internal teams to ensure a smooth customer experience
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Resolve basic customer concerns and escalate when needed
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Enter and update customer information with high attention to detail
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Manage a steady stream of tasks while staying organized and on track
What We’re Looking For
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Current college student, recent graduate, or early-career professional
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Strong written communication skills and attention to detail
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Comfortable working with computers and learning new systems quickly
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Organized, reliable, and able to stay focused in a fast-paced environment
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Self-motivated and able to work independently
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Positive attitude and willingness to learn
Why This Role is a Great Fit for Students
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Flexible scheduling: Work hours that can fit around classes, internships, or summer plans
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Real-world experience: Build valuable skills in customer service, operations, and business tools
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Short-term commitment: Ideal for summer break or seasonal availability
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Path to more: Opportunity to return for future seasons or move into long-term roles
What Success Looks Like
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Timely, professional communication with customers
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Strong productivity and ability to manage multiple tasks
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Reliable and consistent execution of daily responsibilities
Schedule & Compensation
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Part-time seasonal role (hours vary based on your availability and business needs)
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Flexible shifts available
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Opportunity to pick up additional hours during peak periods
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Hourly pay based on experience
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Performance-based incentives may be available
Why Join Hero?
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Flexible work that fits your life—not the other way around
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Gain experience that stands out on a resume
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Supportive, team-oriented environment
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Opportunity to grow into future roles within the company
