TRM Innovative Hearth Products is the buyout of several companies that have been merged throughout the years including but not limited to Fireplace Manufacturers Inc., (FMI), and Lennox Industries Hearth Division. The aggregate company included rollups of Marco; Superior Fireplace, which began in the 1930s; stove and insert companies including Country Stoves, established in 1977. FMI, a subsidiary of Desa, rolled up Design Dynamics in vented and vent-free logs in the early 2003 timeframe. Subsequently, the management team from the FMI segment of Desa acquired the assets of their division in 2008. On January of 2023 TRM Equity groups completely purchased IHP and created TRM Innovative Hearth Products.
Job Title: RV Technical Services Specialist
FLSA Status: Non-exempt
Department:
Location: AL
The Technicians would be responsible for providing expert guidance on the installation, maintenance, and repair of stoves and fireplaces. This role requires a strong understanding of gas ignition systems, electronic control boards, and complex venting requirements to ensure heating appliances operate safely and efficiently.
Core Responsibilities
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Technical Troubleshooting: Diagnose complex mechanical and electrical issues for gas (millivolt and electronic ignition), wood (drafting and air intake), and pellet stoves (auger motors, igniters, and sensors) via phone, email, or video tools.
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Installation Guidance: Assist field technicians and customers with installation procedures, ensuring compliance with local building codes, manufacturer specifications, and safety regulations.
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Part Identification: Research and identify specific service parts based on unit model and serial numbers using internal documentation and databases.
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Safety & Compliance: Educate users on proper operation and maintenance to help ensure safe use and optimal heating efficiency.
While not required, these qualifications are a definite plus
Experience
Previous experience in technical support, HVAC, plumbing, or hearth service.
Technical Skills
Proficient with gas piping, electrical wiring, venting systems, and reading schematics.
Communication
Ability to translate complex technical concepts into clear, accessible guidance for users. Familiarity with Outlook and MS Office documents.
Tools
Familiarity with diagnostic tools and basic hand/power tools.
Competitive pay, health benefits, 401k, and hands-on training with the latest fireplace tech.
Position requires fluency in English. Fluency in Spanish is a plus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the environment is moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required stand, and walk, sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
