Front Desk / Sales & Member Experience Representative (Part-Time)
838 Strength & Fitness | Monroe, CT
Pay: $18–$25/hour + Performance Bonuses
Help Change Lives While Building a Career
Are you energetic, personable, organized, and passionate about helping people? Do you enjoy building relationships, creating exceptional customer experiences, and being part of a positive team environment?
At 838 Strength & Fitness, we're more than a gym—we're a boutique personal training studio that helps adults 35+ get stronger, lose weight, reduce pain, and improve their quality of life through individualized coaching and small-group personal training. Our members aren't just clients—they're part of our community.
We're looking for a friendly, motivated, and dependable team member to become the face of our studio. This role combines front desk operations, customer service, sales, and administrative responsibilities, making it ideal for someone who enjoys working with people and helping others achieve their goals.
What You'll DoMember Experience & Customer Service
- Welcome members and guests while creating an outstanding first impression
- Build positive relationships with members and help foster a welcoming community atmosphere
- Deliver exceptional customer service both in person and over the phone
- Ensure members have a positive experience from their first interaction through ongoing membership
Sales & Lead Follow-Up
- Answer phone, text, email, and social media inquiries
- Conduct introductory phone calls with prospective clients
- Follow up with leads, consultations, and trial sessions
- Help prospective members choose the program that best fits their goals
- Support membership enrollment and retention efforts
Scheduling & Administration
- Schedule consultations, assessments, and training sessions
- Maintain client accounts and scheduling software
- Process and update member information as needed
- Assist with administrative tasks and office organization
- Keep accurate records and ensure smooth daily operations
Studio Operations
- Keep the front desk clean, organized, and running efficiently
- Assist with light facility upkeep and presentation
- Support coaches and staff to ensure an exceptional member experience
What We're Looking For
- Friendly, outgoing, and professional personality
- Excellent communication skills, both in person and over the phone
- Comfortable building relationships and talking with new people
- Strong organizational skills and attention to detail
- Basic computer proficiency and ability to learn new software quickly
- Dependable, self-motivated, and capable of multitasking
- Positive attitude and willingness to learn
- Sales or customer service experience is a plus, but we're willing to train the right candidate
Preferred Experience
Experience in one or more of the following areas is helpful but not required:
- Customer service
- Front desk or reception
- Sales
- Administrative support
- Fitness, health, or wellness industry experience
Schedule Requirements
Part-time applicants must be able to work a minimum of 20 hours per week and be available for 3–5 shifts per week, with shifts typically ranging from 4–6 hours in length.
Candidates should have availability during either morning or evening hours, with flexibility to work both preferred but not required initially. Applicants who can consistently commit to their scheduled 3–5 shifts each week will be strongly considered. Saturday availability is a plus.
Compensation & Perks
We believe in rewarding great people who are committed to delivering an exceptional experience for our members. We offer competitive compensation and meaningful opportunities for growth, including:
- Competitive pay of $18–$25 per hour based on experience
- Performance-based bonuses and incentives that reward outstanding customer service and sales performance
- Complimentary gym membership
- Tuition reimbursement for approved personal training certification programs
- Reimbursement for approved fitness industry continuing education courses and CEUs each year
- Opportunities for advancement into leadership, management, and coaching roles as our studio continues to grow
- The opportunity to work alongside experienced fitness professionals while developing valuable skills within the health and fitness industry
We are committed to supporting career growth and professional development and believe in investing in team members who are eager to learn, grow, and make a positive impact. You'll be part of a supportive, team-oriented environment where your contributions are valued, your development is encouraged, and you'll have the opportunity to make a real difference in people's lives every day.
Why Join 838 Strength & Fitness?
We're passionate about helping people become stronger, healthier, and more confident. Our studio focuses on individualized coaching—not crowded classes—and we've built a supportive culture for both our members and our team.
If you enjoy helping others, thrive in a fast-paced environment, and want to grow with a company that's making a difference in people's lives, we'd love to hear from you.
- Apply today and tell us why you'
Joe Santacroce
Owner 838 Strength and Fitness
[email protected]
Pay: $18.00 - $25.00 per hour
Work Location: In person
