Customer Growth & Operations Coordinator
Company: Shane’s Stellar Junk Removal
Location: Tucson, Arizona
Pay: Starting at $20.00 per hour, plus performance bonuses
Job Type: Full-time, W-2
Expected Hours: 35–40 hours per week
About the Position
Shane’s Stellar Junk Removal is a growing local service company serving Tucson and surrounding communities. We are looking for a confident, highly organized, and motivated Customer Growth & Operations Coordinator to take ownership of the customer-facing and administrative side of the business.
This is not a basic receptionist position.
You will be responsible for answering and making calls, following up with leads, scheduling jobs, communicating with customers, maintaining our CRM, posting on social media, reactivating past customers, supporting local business development, and helping keep daily operations organized.
The ideal candidate is comfortable speaking with customers, enjoys sales and follow-up, takes initiative, and can manage multiple responsibilities without needing constant supervision.
Your primary goal will be to help convert more leads into booked jobs while providing an excellent customer experience.
Key Responsibilities
Lead Management and Phone Sales
- Answer incoming customer calls and text messages
- Immediately contact new leads from Facebook, Google, our website, and other marketing channels
- Make outbound follow-up calls to potential customers
- Ask qualifying questions and gather project information
- Request and organize customer photos
- Provide approved pricing ranges for common services
- Schedule estimates, junk removal jobs, cleanouts, dumpster rentals, window cleanings, and light demolition projects
- Follow up with customers who have not yet booked
- Track why leads did or did not move forward
- Maintain professional and friendly communication throughout the sales process
Scheduling and Customer Communication
- Manage and organize the company schedule
- Confirm appointments and arrival windows
- Verify customer addresses, access instructions, and project details
- Send appointment reminders
- Communicate schedule changes or delays
- Prepare detailed job notes for field crews
- Follow up with customers after completed jobs
- Request Google reviews and customer referrals
- Help resolve routine customer concerns
CRM and Administrative Organization
- Keep all leads and customers updated inside GoHighLevel
- Accurately document calls, conversations, quotes, follow-ups, and job details
- Make sure every open lead has a status and next follow-up date
- Organize customer photos and project information
- Maintain lists of active leads, pending estimates, booked jobs, and completed projects
- Assist with basic revenue tracking and operational reporting
- Provide a daily summary of leads, jobs booked, follow-ups completed, and customer issues
Follow-Up and Customer Reactivation
- Follow up with unresponsive leads
- Re-engage customers who previously requested an estimate
- Contact past junk removal and window cleaning customers
- Schedule recurring window cleaning services
- Promote seasonal offers and additional services
- Identify opportunities for repeat business
- Follow up with customers who previously requested dumpster rental, cleanout, or demolition services
Social Media and Marketing Support
- Post completed jobs, before-and-after photos, customer reviews, videos, and promotions
- Manage posting across Facebook, Instagram, TikTok, Google Business Profile, and other approved platforms
- Write clear and engaging captions
- Respond to comments and direct messages
- Organize photos and videos submitted by the field team
- Maintain a consistent weekly posting schedule
- Help create simple marketing materials using Canva
- Track which posts and promotions generate customer inquiries
Business Development and Networking
- Contact property managers, real estate agents, contractors, storage facilities, apartment communities, senior communities, and other potential referral partners
- Introduce the company’s services to local businesses
- Attend approved networking and marketing events
- Collect contact information from potential partners
- Add contacts and follow-up dates into the CRM
- Follow up with networking contacts within one business day
- Help develop recurring commercial and referral relationships
Ideal Candidate
You may be a strong fit for this position if you are:
- Confident and professional on the phone
- Comfortable making outbound calls
- Friendly, persuasive, and customer-focused
- Highly organized and detail-oriented
- Able to manage multiple responsibilities
- Comfortable following scripts and established procedures
- Willing to take initiative and solve problems
- Reliable and punctual
- Comfortable learning new software
- Motivated by measurable goals and performance bonuses
- Able to remain calm when customers are upset or schedules change
- Interested in growing with a local company
Qualifications Required
- Previous customer service, sales, administrative, scheduling, or office experience
- Strong verbal and written communication skills
- Comfortable making and receiving a high volume of calls
- Basic computer and smartphone proficiency
- Ability to communicate professionally through calls, texts, and email
- Reliable transportation
- Ability to attend occasional local networking events
- Ability to work independently and remain productive
Preferred
- Experience in a home-service, construction, landscaping, HVAC, plumbing, moving, junk removal, or similar business
- Experience with GoHighLevel or another CRM
- Experience scheduling field-service appointments
- Experience with phone sales or lead follow-up
- Experience using Canva
- Experience posting on Facebook, Instagram, TikTok, or Google Business Profile
- Experience working with property managers, real estate agents, contractors, or local business owners
Compensation and Growth
- Starting pay of $20.00 per hour
- Monthly performance bonus opportunities
- Paid training
- Mileage reimbursement for approved business travel
- Formal performance reviews at 30, 60, and 90 days
- Clear opportunity to increase to $22.00–$24.00 per hour based on performance, responsibility, and results
- Long-term opportunity to grow into an Operations Manager or Customer Growth Manager position
Performance will be evaluated based on factors such as:
- Lead response time
- Follow-up completion
- Jobs and estimates scheduled
- Booked revenue
- CRM accuracy
- Customer satisfaction
- Review generation
- Past-customer reactivation
- Business-development activity
Schedule
This is primarily a Monday through Friday position.
The exact schedule will be discussed during the interview. Occasional evening or weekend availability may be required for networking events, customer communication, or special business needs.
Work Location
The position is based in Tucson, Arizona.
Some work may be completed by phone or computer, but the employee must be available for in-person meetings, training, networking events, and other local business activities.
How to Apply
Please submit your resume along with a brief response answering the following questions:
- What experience do you have answering customer calls or following up with sales leads?
- Are you comfortable making outbound calls every day?
- What systems have you used for scheduling, CRM management, or customer communication?
- What interests you about working for a growing local service company?
- Why do you believe you would be successful in this position?
Applicants who do not answer the questions may not be considered.
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
- Work from home
Work Location: In person
