About Central Texas Food Bank
The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions.
Through a combination of direct-service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually.
We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation. We're seeking dedicated, mission-driven professionals to help us shape a healthier future for our neighbors. Join us in our vision of ensuring that all Central Texans will have immediate and equitable access to nutritious food.
This role’s main function is to help eligible individuals apply for and maintain Supplemental Nutrition Assistance Program (SNAP) benefits by providing application assistance, guiding clients through eligibility requirements and helping them with the enrollment process. In addition to SNAP, the Benefits + Emergency Services Coordinator also helps clients apply to Medicaid and others government benefit programs and connects applicants to additional internal and external resources. This position operates both in-house and on location at our local and regional partners.
Building and maintaining collaborative and meaningful relationships is a core component of this position. Reporting to the Benefits and Emergency Services Manager within the Empowerment Programs area, this position must nurture strong connections with colleagues on various teams, especially with the onsite Fresh Harvest Market team and Network Programs + Services, to ensure wrap-around services are provided to each client. This position also may see clients at community partner sites. Proven and demonstrated professionalism and effective communication skills to achieve goals are necessary for this role.
Assist individuals in the application process for SNAP and other state benefits in person, via phone, and through virtual appointments, both on-site and in the community.
Assist in the preparation of reports, data gathering, and completion of goals, metrics, and deadlines.
Environment: This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in the warehouse or outside in inclement weather. The position also requires working independently and with others on a team.
Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meetings for some positions.
Comprehensive Benefits
We are committed to service, above all else, in our community and for our team members. With our commitment to the health and wellness of our team members, we provide a full benefits package to include the following:
Medical, dental, and vision plans,
company paid short and long term disability insurance plus employee life insurance,
403b retirement plan plus up to 5% matching contribution after one year of service,
telemedicine for physical and mental health,
employee assistance program,
paid time off including paid holidays,
outdoor seating area with a garden view, and an
on-site gym with a shower.
In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment.
This job description does not list all the duties and responsibilities of this job. You may be asked to perform other duties based on the needs of the business. CTFB has the right to revise this job description as it relates to business operations at any time.
The final candidate will be required to undergo a background check and drug test.
