R&M Equipment Company
Full Job Description
OPERATIONS SUPPORT SPECIALIST - SALES/SERVICE
R&M Equipment Company is currently hiring a dedicated Operations Support Specialist to support our Sales and Service Departments. This role will be responsible for supporting both teams. We are seeking a highly motivated and energetic individual, well-organized, customer and goal-oriented, with excellent verbal and written communication skills able to work within a team. Excellent computer and time management skills are required. Must have the ability to problem solve, manage details, have technical aptitude, anticipate, and react effectively by working with others in sales and service to reach a resolution to meet customer challenges.
ESSENTIAL RESPONSIBILITIES:
- Exemplary customer service
- Preparation of Sales and Service quotations to customers
- Closely navigate and monitor customer data bases for quoting, sales opportunities, and order processing
- Work closely with sales and service personnel to follow up on quotes and open issues
- Collaborate with all other departments as part of a cohesive team
- Effectively navigate and use internal software for quote generation and order processing
- Maintaining and uploading data to electronic files
- High attention to detail - proof-reading documents and reports to ensure accuracy
- Ensure superior end to end customer satisfaction.
- Perform other duties and functions as assigned.
SKILLS AND QUALIFICATIONS
- Minimum 2 years of experience in a fast-paced support role
- Collaboration and interpersonal skills a must
- Excellent customer relation and communication skills
- Technical aptitude for reviewing and understanding engineering specifications
- Advanced computer skills with Microsoft Word, Excel, Outlook, Microsoft PowerPoint, Office 365, Teams, etc.
- Ownership of work product and responsibility for your role on the team
- This is a full time, on-site/in-office position.
- US Citizenship is required
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office Suite: 2 years (Required)
- Administrative Experience: 2 years (Preferred)
Work Remotely:
Work Location:
· Spring City, PA
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
