Position: Patient Care Coordinator: Customer Service and Sales
Who We Are Looking For:
Purple Mountain Physical Therapy is hiring a full-time Patient Care Coordinator. This role is for an experienced Administrative professional, not an entry level position. Best candidates have proven experience in sales, customer service, and strong administrative skills. We are seeking someone who enjoys mastering technology, building meaningful relationships with patients, solving problems independently, and becoming a valued member of our team for years to come. You will be executing our front desk duties and Administrative work, including sales to lead potential clients to their decision to work with our PTs, scheduling patients, handling phone calls of prospective patients inquiring about pelvic health, spine and TMJ conditions, welcoming our patients, maintaining spreadsheets and various data keeping, clerical duties and office upkeep tasks. We are the Community Votes Best PT Clinic in Grand Rapids, providing specialty pelvic health, spine and TMJ physical therapy care. We are out of network with insurance. Ideal candidates must have:
- Minimum two years, full-time, professional, administrative experience with one employer
- Strong interpersonal communication skills and ability to listen, create relationships and support the clinic's mission
- Proven sales and customer service experience
- Ability to multi-task, keep organized and prioritize needs while efficiently completing job duties
- Advanced Microsoft 365 & computer proficiency, particularly Excel and scheduling skills
- Attention to detail, including accurate scheduling & managing phone calls in a busy clinic
- Adaptability to meet emerging needs of the clinic
- Outstanding written and verbal communication
- Dependability, reliability and promptness for this five days a week, in-person, full-time position. Reliable transportation
- Positive, team-oriented attitude
- Ability to maintain confidentiality
Qualified applicants should send us
1. Your resume
2. Cover letter detailing why you are looking for a position, your goals, highlighting relevant experience and skills
3. A 3-5 minute video created on Loom.com detailing the skills you bring, what you are looking for in your next position and why you are interested in this position. Please send the video with cover letter to [email protected]
Purple Mountain Physical Therapy clinic has won the 2025 Community Votes Best Physiotherapy Clinic in Grand Rapids Award, reflecting the excellence we deliver and our passion for helping people.
Our team of physical therapists delivers the highest quality care and our Patient Care Coordinator is the voice and first interface with our patients. This role requires strong verbal and professional skills communicating with potential clients and executing administrative tasks. The ideal candidate has proficiency and experience with Microsoft 365 and ability to execute with attention to detail, efficiently. Candidates must be comfortable with sales and helping prospective people who call our office make the decision to work with our physical therapists. We value each employee as an important member of our team; because of this, if you are looking for a short-term commitment or opportunity, please do not apply.
The Ideal Candidate demonstrates experience and abilities to accomplish various office related responsibilities including:
- Proficient computer skills for efficient and accurate workflow,
- Communicating, over phone and in person, with patients, potential patients & other medical professionals,
- Executing & maintaining existing front desk administrative systems that maintain organization and accomplish tasks, including using Outlook, Microsoft Teams, Excel, Word, Canva and our EMR scheduling system,
- Accurately and efficiently scheduling patients,
- Maintaining a welcoming & tidy reception area and office,
- Managing inventory ordering, laundry of linens and office tidying and upkeep,
- Creating & writing using Word, Canva or other applications for IG, FB, website and other purposes,
- Sales: Phone relationship building to inform potential clients about our specialty treatment and help them to feel assured in their decision to choose to work with our PTs. You will need to be an active listener and effective communicator to help lead potential clients to informed decision making towards the best decision for their health,
- Ability to multi-task, prioritize tasks, stay focused and accomplish tasks, accurately, in an efficient manner,
- You're dependable and reliable and enjoy being part of a productive team. You are someone we can rely upon.
- Flexibility and Adaptability to identify and respond to emerging needs and to generate solutions.
Technology
This position requires advanced computer proficiency.
You should be comfortable quickly learning new software and using technology throughout your workday.
Daily use includes:
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Electronic Medical Record (EMR) software
- Customer Relationship Management (CRM) software
- Online scheduling systems
- Cloud-based software
Strong Excel skills are especially important.
Why You'll Love Working Here:
- Supportive team environment
- Meaningful work helping people every day
- One-on-one patient-centered practice providing holistic care
- Beautiful, professional office ideally located in Forest Hills
- Appreciative leadership
- Opportunity to grow professionally
- Stable, privately owned practice
- A workplace where your contributions truly matter
- In-person, full-time opportunity, Monday-Friday.
- This is an opportunity to join our Award Winning Team and be part of a meaningful mission to improve people's lives by supporting our mission to provide exceptional, holistic physical therapy. Our Patient Care Coordinator serves an important role.
- Compensation is based on experience, skills and demonstrated administrative proficiency.
We Value Long-Term Relationships
We provide extensive support to allow our Patient Care Coordinator to thrive in this role. Given our investment of time, resources and support in our team, our goal is for our team members become part of our practice for many years.
If you do not have proven Administrative experience reflecting at least two years, full-time employment in one role with a single employer, this position is unlikely to be the right fit. If your experience includes part-time work with duration less than one year, this position is unlikely to be the right fit.
We are seeking someone who values stability, professional growth, and becoming an important part of a collaborative team.
Think you're a good fit? As noted above, in addition to your resume, please submit to [email protected] your cover letter and Loom.com video 3-5 minutes in length detailing what the skills you bring, what you are looking for in your next position and why you are interested in this position. We look forward to receiving your application and getting to know you!
Job Type: Full-time
Pay: $40,500.00 - $54,000.00 per year
Benefits:
- Employee discount
- Paid sick time
- Paid time off
- Paid training
Application Question(s):
- Are you able to work in-person, full time, Monday-Friday?
- How many years experience do you have using Microsoft Office Suite?
Education:
Experience:
- Microsoft Excel: 2 years (Required)
- sales: 2 years (Required)
- Customer service: 2 years (Required)
Ability to Commute:
- Grand Rapids, MI 49546 (Required)
Work Location: In person
