Required Skills and Experience
- Must be able to develop an understanding of the configuration of the proprietary software applications and hardware utilized by Dave & Buster’s and Main Event stores and SSC.
- Must be proficient and comfortable working with Windows 10 operating system.
- Must have basic knowledge of server products such as Windows Server 2019, including basic understanding of Active Directory and Microsoft Management Console.
- Must be proficient and comfortable troubleshooting desktops and laptops.
- Must be proficient and comfortable troubleshooting basic networking problems including tracert, dns, dhcp.
- Must be proficient and comfortable working with Microsoft Office Products, Remote Desktop, VPN applications.
- Knowledge of Adobe products a plus.
- Knowledge of Micros Res 3700 and Micros Simphony POS platforms and POS Hardware a plus.
- Maintain a professional and helpful attitude towards customers; both internal and external.
- Be proactive; react to monitoring alerts of down or problem devices in a timely manner, respond to email requests in a timely manner.
- Be a self-starter; do not wait for tasks to be assigned.
- Be detail oriented; document troubleshooting steps, resolutions clearly. Verify the issue is resolved before moving on.
- Work quickly and efficiently to identify problems to ensure quick resolution.
Schedules:
Four 10-hour shifts (or five 8-hour shifts, depending on business needs). Candidates must be available to work weekdays and weekend. Typical shift falls between 7:00 AM and 10:00 PM, with at least one weekday in-office.
WHAT’S IN IT FOR ME?:
Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
Exclusive discounts on food and games at D&B & Main Event.
Paid Time Off (PTO) that increases with tenure.
10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
Medical, dental, vision and voluntary benefits
Part Time/Full Time benefits available
Sub Benefits:
SurgeryPlus, and Telehealth benefits
401k with company match following 6 months of employment.
Buster’s Legacy Fund (Support Team Members during difficult Times)
Employee Assistance Program (EAP) Offerings.
Work out facility on-site.
Employee Power Card | Free Video Games.
We work hard, play hard and have FUN!
