About Us
A_OK Delivery Systems, Inc. is an established FedEx Contracted Service Provider with operations throughout Wisconsin. We are building a high-performing team in the Oshkosh Terminal and are looking for an experienced, hands-on Operations Manager to serve as the Business Contact (BC) to lead our day-to-day delivery operations.
Position Summary
The Operations Manager / BC is the primary on site leader responsible for the daily execution of FedEx pick-up and delivery services. The leader will manage a team of approximately 15-20 drivers, oversee fleet readiness, optimize routes, enforce safety and compliance standards, and serve as the primary liaison between the company and FedEx terminal management. This is a player-coach role: stepping into a route when needed and building a culture of accountability, safety, and service excellence.
Key Responsibilities
Daily Operations & Route Management
- Ensure all P&D routes are staffed, trucks are maintained, and packages are delivered on time daily
- Create and assign routes nightly in DRO; optimize routes to maintain minimum stop thresholds and maximize revenue per route
- Monitor daily service metrics including on-time delivery, scan compliance, service failures, and missed pickups; take immediate corrective action as needed
- Coordinate daily dispatch operations, manage driver communication, and resolve real-time delivery issues throughout the day
- Attend and actively participate in daily terminal meetings with FedEx Terminal Managers and P&D management
- Serve as a contingency driver in the event of call-offs, driver shortages, heavy volume, or other unforeseen circumstances
Driver Management & Team Leadership
- Recruit, hire, onboard, and train new drivers to ensure full staffing across all routes; maintain a bench of qualified part-time / contingency drivers
- Conduct driver performance coaching, corrective action, and terminations as necessary in partnership with ownership
- Ensure all drivers complete required safety training on schedule, including monthly safety meetings and FedEx-mandated modules
- Build and maintain a positive team culture with high retention; foster accountability, mutual respect, and a strong work ethic
- Coordinate with other FedEx contractors in the building to establish mutual-aid relationships for peak periods and emergencies
Safety & Compliance
- Champion FedEx's “Safety Above All” culture across the entire operation
- Ensure strict compliance with DOT regulations, Hours of Service (HOS), Pre-Trip / Post-Trip vehicle inspections, and all FedEx Ground policies
- Manage and maintain accurate records for driver qualifications (CDL/MVR), drug testing, physicals, and personnel files
- Investigate accidents, injuries, and service incidents; file reports promptly and implement corrective measures
- Ensure all vehicles display required DOT markings and maintain current inspection stickers
Fleet & Equipment Management
- Oversee a fleet of approximately 15-20 delivery vehicles; coordinate and schedule preventative maintenance, repairs, and inspections to minimize downtime
- Maintain complete and up-to-date vehicle maintenance logs, registration records, and inspection documentation
- Manage relationships with local mechanics and maintenance vendors; ensure cost-effective and timely repairs
- Monitor fleet condition, fuel usage, and equipment readiness; escalate capital needs to ownership proactively
Administrative & Reporting
- Maintain timesheets accurately for payroll processing; ensure compliance with wage and hour requirements
- Provide regular operational reports to ownership covering route performance, staffing, fleet status, compliance, and financial metrics
- Assist with onboarding paperwork, background checks, drug screening coordination, and new-hire documentation
- Manage communication with FedEx Ground customer service, sales, and pickup coordination teams to resolve customer-facing issues
- Support peak-season planning, including volume forecasting, staffing ramp-up, and equipment readiness
Requirements
- Must be 21 years of age or older
- Valid driver’s license with a clean driving record; must be insurable
- Must pass a background check, drug test, and DOT physical
- Physically able to drive a P-1000 / P-1200 step van and deliver packages to residential and commercial addresses (lifting up to 150 lbs.)
- Available to work a flexible schedule, including early mornings, occasional evenings (this is not a 9–5 role)
- 1+ years of management or supervisory experience in logistics, transportation, delivery operations, or a fast-paced operational environment
Strongly Preferred
- Prior FedEx Ground experience as a BC, manager, or driver with at least one peak season
- Experience with DRO (Dynamic Route Optimization) and FedEx systems (GroundCloud)
- Familiarity with DOT compliance, ELD/HOS regulations, and fleet maintenance scheduling
- Experience managing 15+ drivers and/or 10+ routes simultaneously
What We’re Looking For
- A player-coach mentality – willing to jump on a route, load a truck, or solve a problem alongside the team
- Strong work ethic, self-motivation, and a business-ownership mindset
- Excellent communication skills for working with FedEx terminal staff, drivers, and ownership
- Calm, decisive problem-solving under pressure – things change fast in last-mile delivery
- Dogged determination and resourcefulness; when a route needs coverage, you find a way
- Reliable follow-up and follow-through on tasks, commitments, and corrective actions
- A positive attitude that inspires others and builds a winning team culture
Compensation & Benefits
- Competitive base salary, depending on experience
- Weekly performance bonuses tied to service metrics (ILS, safety, profit sharing, etc.)
- Health, dental, and vision insurance available after 30 days
- Paid time off (PTO)
- 401(k) retirement plan
- Direct impact role: your leadership directly determines the daily success and profitability of the operation
- Growth opportunity: ground-floor position with a growing multi-entity logistics company
Pay: $75,000.00 - $90,000.00 per year
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
