The Customer Service Representative ensures effective handling of all requests related to order processing and supports the company sales team. This role requires working efficiently in a high-volume, fast-paced environment.
- Receive and process customer orders to include orders from resellers and house accounts, often sent through Amazon, Ariba, Coupa, Info Access, and others.
- Process credit memos, debit memos and return material authorizations when needed to correct tax issues and to support customer returns.
- Responsible for customer inbound calls, emails and chats.
- Set up new accounts in CRM & SAP and ensure accuracy of customer master data.
- Provide pricing quotes to customers.
- Request credit applications from new customers and credit references when necessary. Assist Accounting in determining credit terms for new accounts in accordance with the Company credit policy.
