The Director is an account team’s production lead! Ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. The Director leads a multi-skill (ie online and offline) team of project managers. This person owns project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports.
Knowledge
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PM Approach: Ensures that the project management team utilizes a flexible project management approach
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PM Technical Skills: Leads large teams to drive complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be a strategic problem solver
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Talent Selection: Demonstrates the ability to hire and retain highly capable people while cultivating diversity and career development
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SOWs: Accountable for the accuracy of all team SOWs
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Problem Solving: Team’s chief problem solver and talent choreographer
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Agency process: Develops key operational tools (i.e. team or brand specific processes)
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Growing Talent: Demonstrated ability to grow mid-level producer talent; able to effectively handle performance issues
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Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects
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Technology: Continuously learning technology. Advanced Microsoft Project and Excel ability. Solid understanding of today’s digital technologies
Strategy
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Resource allocation: Reviews all projects across account to resolve resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need
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Project Plans: Accountable for account-level master project plan creation and management.
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Process improvement: Proactively sees opportunities to adjust processes for efficiencies
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Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions
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Advising: Partners with account/ marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations
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Risk Management: Leads large teams to develop and manage risk mitigation plans
Tactics and Execution
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Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources
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Internal Relationships and Team Leadership: Collaborative business partner to team capability leads
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Management: Responsible for the career development of others
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Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks
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Vendors: Point of escalation for vendor management concerns
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Scope Definition: Scopes and estimates complex, multi-channel engagements
Client Relationship
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Relationship: Client-facing lead on issues related to production and project management
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Client knowledge: Understands the client’s business and plans projects accordingly
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Passion: Demonstrates passion for the brands and our work
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Accountability: Owns vendor/partner relationships
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Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution
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New Business: Production lead on new business pitches; identifies upsell opportunities
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Communication and Writing: Uses advanced interpersonal and listening skills. Solid written and presentation skills
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Professional presentation and client facing skills
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Dynamic negotiation and conflict management skills
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Advanced in Microsoft Office including Excel and Microsoft Project
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Wide-ranging knowledge of digital
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Knowledge of healthcare is a strong plus
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Exhibits Integrity and Trust
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Exhibits Self Development
