Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs.
Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.
We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.
We are looking for a senior developer to join our Conversational AI Design & Delivery team as a core technical contributor. You will work in collaboration with our technical lead to design, develop, test, and deliver conversational AI solutions for customers.
This is not a support role. We need someone who can operate as a technical pillar on the team: autonomous, reliable, and strong enough to carry delivery workstreams independently while collaborating closely with technical leadership.
- Design, develop, test, and deliver conversational AI solutions (chatbots, voicebots, IVR systems) for customer and internal projects
- Take ownership of delivery workstreams end-to-end, from technical design through deployment
- Collaborate with cross-functional teams — project managers, conversational designers, QA — across the full project lifecycle
- Work directly with customers throughout project delivery, including technical discussions and demos
- Apply disciplined software engineering practices, fully leveraging agentic coding tools (e.g. Claude Code, Codex) to maximize quality and velocity
- 6+ years of hands-on software development experience
- Proficiency across multiple programming languages, with 4+ years using Python or TypeScript
- Experience with cloud platforms (GCP, AWS, or Azure)
- Demonstrated ability to work autonomously and carry technical delivery with minimal supervision
- Experience with disciplined engineering practices: version control, code review, CI/CD, automated testing
- Strong communication skills — comfortable interacting with customers, presenting technical work, and collaborating across disciplines
- Team player — collaborative, willing to pitch in where needed
- Creative problem solver — brings ideas, not just execution
- Organized and dependable — manages multiple workstreams without dropping balls
- Curious and adaptable — eager to learn new platforms and technologies
- Comfortable with ambiguity — can navigate evolving requirements and new problem domains
- Experience in delivering solutions for customer service / contact center (CCaaS) environments
- Exposure to NLU or speech technologies (e.g. speech recognition, speech synthesis)
- Experience working in a consulting or professional services delivery model
- Experience with Google Dialogflow, Amazon Lex, or similar conversational AI platforms
- Ability to sit for extended periods
- Ability to lift or carry objects up to 10 lbs.
- Frequent use of computer, telephone and standard office equipment.
