Beth Israel Lahey Health and Lahey Health Medical Center are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here {insert hyperlink}.
In this role, you will Provide friendly and helpful customer service to patients and their families. You will ensure the smooth running of the reception area and provide essential support for our healthcare staff. You will offer correct and clear directions and assistance to our patients and staff. Answering general questions about the hospital services, procedures and policies, acting as a resource for both the patient and visitors Help keep the reception area and lobby organized, tidy and clean, ensuring a welcoming environment for all. Ensuring information is conveyed accurately and efficiently to patients and visitors. You will report to Lola Pacheco and who they manage if applicable. Job Description
ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):
Greeting and directing
Answering inquiries
Escorting patient/visitors
Maintaining the lobby
Making deliveries
Dispatching Messenger Escort
Answering and transferring phone calls
Facilitating communication
QUALIFICATIONS: Proficiency in using electronic medical records system and other computer skills. Strong organizational skills and the ability to manage multiple tasks effectively. Great verbal and written communication skills. A strong understanding of medical terminology and procedures. Excellent customer service skills and the ability to handle patients/visitor's inquiries and concerns.
Education: A high school diploma and some post-secondary training in medical administration or a related field is often preferred
OTHER REQUIREMENTS:
Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment
Must be able to stand/sit for prolonged periods of time, must be able to lift up to 25 lbs, etc.)
Must be able to assist patients/visitors into wheelchairs
ABOUT US
Beth Israel Lahey Health (BILH) places great value on being a diverse and inclusive community. BILH and the Department of {insert hiring department} are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research.
