The Project Manager is responsible for planning, coordinating, and delivering Lockbox LIMS implementation projects on time, within scope, and within budget. This role oversees the full project lifecycle—scoping, requirements, configuration, testing, deployment, and post-go-live support—while serving as the primary liaison between clients, internal teams, and key stakeholders.
The Project Manager is accountable to the Engagement Director and holds primary accountability for project success. They are the central point of ownership for delivery, working directly with the customer and involving the Engagement Director as needed for escalation, decision support, and executive alignment.
Key Responsibilities
- Drive Lockbox LIMS implementation projects, managing them end-to-end from initial kickoff through successful go-live and final closeout.
- Oversee Business Analysts assigned to projects, ensuring that all components of the project are running on time, on scope, and within budget.
- Assess business and operational requirements and map them into overall solution design, working with the System Architect to ensure the solution is operationally and technically sound and feasible while staying within project scope, budget, and timeline.
- Define and document project charter, timelines, key deliverables, and success metrics.
- Develop, maintain, and manage project plans, schedules, resource forecasts, and financial budgets, accounting for future dependencies, resource availability conflicts, and potential failure points.
- Act as the primary communication point, providing clear and regular updates on project status, risks, and issues tailored to client and internal stakeholders at all levels of the org chart, from core team to C-suite.
- Provide clear early warnings on emerging risks or misalignments and recommend corrective actions before they affect deliverables.
- Maintain meticulous project documentation, including project plans, status reports, and RAID logs for Risks, Assumptions, Issues, and Dependencies.
- Ensure all project records are accurate and current.
- Control and manage all changes to the project scope, timeline, and/or budget via a formal change control process, including thorough impact analysis and securing necessary approvals.
- Coordinate and oversee all activities related to system testing, release management, and final deployment.
- Manage the hypercare support phase and gather client feedback for continuous process and system improvements.
- Proactively anticipate both risks and opportunities by assessing upcoming dependencies, potential bottlenecks, and downstream impacts.
- Surface emerging issues early, highlight beneficial openings when they appear, and recommend thoughtful mitigation or action plans to keep the project aligned with scope, schedule, and quality objectives.
Skills & Qualifications
Required
- Project Management Expertise: Strong skills in project planning, estimating, scheduling, risk management, and overall coordination.
- Team Leadership: Proven experience leading cross-functional software implementation and/or development teams, particularly in hybrid Agile/Waterfall project environments.
- Workflow Analysis and Documentation: Strong capability in capturing, analyzing, and documenting complex lab and business workflows using long-form text, Lucidchart, and/or similar tools for effective requirement management and workflow design.
- Communication & Stakeholder Management: Excellent abilities in communication, presentations, and managing stakeholder relationships.
- Strategic Anticipation: Demonstrated ability to think ahead, recognize emerging challenges as well as promising opportunities, and drive proactive planning, decision-making, and risk mitigation.
- Industry Experience: Experience in laboratory, healthcare, life sciences, biotech, or similar environments. Familiarity with laboratory and related regulatory frameworks, such as CAP, CLIA, HIPAA, and GDPR.
- Platform Knowledge: Familiarity with LIMS and/or Salesforce platform capabilities.
- Language Proficiency: Advanced professional proficiency in written and spoken English, with the ability to facilitate complex stakeholder discussions and synthesize technical requirements into clear, sophisticated documentation.
- Availability: Consistent availability during core business hours in the United States to facilitate collaboration.
Preferred
- Familiarity with Lockbox LIMS or similar lab management platforms.
- Project management certifications, such as PMP, PRINCE2, or Agile.
- Proficiency in additional European languages.
- Experience in cross-cultural collaboration, particularly with teams in North America, Europe, the Middle East, and/or Southeast Asia.
- Advanced degree in biology, biotechnology, computer science, or a related field.
How to Apply
Email your resume and cover letter to [email protected]. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
