Job overview
We are seeking a results-oriented and proactive Sales Account Manager to join our TWG Sales Team. The ideal candidate will be responsible for providing our customers with best-in-class customer support acting as their trusted advisor.
We are looking to develop the best customer experience for our B2B clients and support their ability to make a wheel, tire or accessory sales. Be part of a winning team and help us build the TWG experience of tomorrow!
This position is 100% on-site and can be based in the following locations:
- Houston, TX 77055
- Ontario, CA 91764
- Grand Prairie, TX 75051
Key responsibilities
- Manage client relationships: Serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise.
- Technical Liaison: Be the technical expert to help your accounts make a wheel, tire or accessory sale by helping them find the best wheel for their customers desired style and fitment.
- Maintain account records: Keep detailed records of client interactions, project progress, and account updates.
- Identify growth opportunities: Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts.
- Collaborate with internal teams: Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client goals.
- Develop Key Accounts: Work with the Central Sales Team and newly formed Business Development Team to grow specific key customers.
- Monitor performance and reporting: Track account performance metrics, report on key outcomes, and suggest areas for improvement.
- Communication and Negotiation: Effectively communicate with customers at all levels, negotiate deals and resolve customer issues promptly.
- Business Acumen: Have an understanding for profit margins as it relates to the TWG product portfolio and how to maximize standard margins for your book of business.
- AR Collections: Work with customers to ensure they stay within their credit limit and support any accounts receivable collection activities.
Qualifications
- Proven experience as an account manager or in a similar client-facing role.
- Strong understanding of client relationship management, sales, and business development.
- Excellent communication and organizational skills.
- Ability to manage multiple client accounts and prioritize tasks.
- 3+ years of experience in account management, sales, or customer service.
- Proficiency in CRM software (e.g., Salesforce, HubSpot).
- A degree in business administration, marketing, or a related field is preferred.
Preferred Skills
- Experience in the automotive aftermarket, specifically around wheels and tires is a plus
- Familiarity with project management tools and processes
- Familiarity with sales CRM tools
- Strong negotiation and problem-solving abilities
Why Join TWG?
- Be part of a dynamic company that values an enthusiast culture with innovation, growth, and collaboration at all levels
- Opportunity to shape the future of the company and make a significant impact in the tire and wheel market
- Competitive compensation package, including performance bonuses and benefits
- Flexible work environment with opportunities for professional growth
Pay: Up to $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- What CRM Software have you used in your current or previous roles?
- How many years of experience do you have as an account manager or a similar client-facing role?
- This position is 100% on-site. Which of the following locations are you willing to commute to daily: Houston, TX 77055, Ontario, CA 91764, or Grand Prairie, TX 75051?
Experience:
- account management, sales, or customer service: 3 years (Required)
- automotive aftermarket, specifically wheels and tires: 1 year (Preferred)
Work Location: In person
